IVA Chatbot Senior Engineer

IVA Chatbot Senior Engineer

+ years

Remote

As part of our digital transformation efforts, tweare building an advanced Intelligent Virtual Assistant (IVA) to enhance customer interactions, and we are seeking a talented and motivated Machine Learning (ML) / Artificial Intelligence (AI) Engineer to join our dynamic team full time to support this effort.

Key Responsibilities:

• Design, develop, and implement AI-driven chatbots and IVAs to streamline customer interactions.
• Work on conversational AI platforms to create a seamless customer experience, with a focus on natural language processing (NLP), intent recognition, and sentiment analysis.
• Collaborate with cross-functional teams, including product managers and customer support, to translate business requirements into technical solutions.
• Build, train, and fine-tune machine learning models to enhance IVA capabilities and ensure high accuracy in responses.
• Continuously optimize models based on user feedback and data-driven insights to improve performance.
• Integrate IVA/chat solutions with internal systems such as CRM and backend databases.
• Ensure scalability, robustness, and security of IVA/chat solutions in compliance with industry standards.
• Participate in code reviews, testing, and deployment of AI solutions to ensure high quality and reliability.

Required Skills and Qualifications:

• Bachelor’s or master’s degree in computer science, Data Science, AI/ML, or a related field.
• 10+ years of total experience with atleast 3+ years of experience in developing

  IVA/chatbots, IVR integrations

  conversational AI, or similar AI-driven systems using AWS services
• Expert in using

  Amazon Lex

  , Amazon Polly,

  AWS lambda

  , AWS connect
• AWS Bedrock experience with Sage maker will have added advantage
• Solid understanding of API integration and experience working with RESTful services.
• Strong problem-solving skills, attention to detail, and ability to work independently and in a team.
• Excellent communication skills in English, both written and verbal.

Preferred Qualifications:

• Experience in financial services or fintech projects.
• Knowledge of data security best practices and compliance requirements in the financial sector.

Work Schedule:

This role requires significant overlap with CST time zone to ensure real-time collaboration with the team and stakeholders based in the U.S. Flexibility is key, and applicants should be available for meetings and work during U.S. business hours.