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ITSM-SERVICE NOW Professional

ITSM-SERVICE NOW Professional

Zensar

10 - 15 years

35 - 40 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

outbound interpersonal skills itsm agile service catalog troubleshooting it asset management technical documentation gel

Work Mode

Work from Office

Job Type

Full Time

Job Description

10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD on ServiceNow Tool using industry best practices
Experienced in Requirement Gathering, Effort estimation, Client interaction Should have Handled ITSM/Discovery/CMDB Implementation projects with various integrations Experienced with working on proposals. In-depth experience working with ITSM modules(IM,PM,CM,KM,RM & Service catalog) Strong experience in ServiceNow Development(Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer) Evaluation of new features within ServiceNow. Experience in API integrations with other systems. Experience with Integration HUB orchestrations. Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences. Self-starter capable of working with limited supervision. Strong team leading skills. Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders. Ability to prepare documents like HLD, LLD Experience in creating Technical Documentation. Strong understanding of Agile methodologies. Strong troubleshooting analytical skills. Ability and willingness to communicate effectively. Ability to work independently as well as gel along with other team members.

Experience with the development and maintenance in the following ServiceNow applications:
IT Service Management (ITSM). IT Asset Management (ITAM) ITOM \discovery/CMDB

Good to have :
SAM & HAM implementation CSM SPM

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Information Technology and Services

Mumbai

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ITSM-SERVICE NOW Professional