ITSM developer

ServiceNow - ITSM Developer/Implementation Specialist

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT

software development related streams. This role will be responsible for working with business stakeholders to

analyse and review detailed business and technical requirements and develop, implement technical solutions

using the Service Now platform ITSM related modules. The ideal candidate has analytical skills, thinks

"outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data-

centric problems.

• Design, Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM

modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.

• Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.

• Co-ordinate with internal/external stakeholders for development of user stories, configurations and

get it delivered on agreed timeline

• Develop custom software/app solutions as required through scripting and software development

• Prepare HLD/LLD, architecture design, technical documentations as specified and as internally

required

• Work with platform team to update technology direction and strategy, Manage BAU tasks.

• Provide value-based assessments and workshops to help the maximize business results from

ServiceNow software

Profile Description:

• At least 5+ years of ServiceNow ITSM, custom app development experience, configuring, and

implementing ServiceNow ITSM modules, Portal, front-end.

• Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Std.

Asset Management, Integration Hub, B2B integrations.

• Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications,

data sources.

• Develop & manage application code, user interfaces, and integration components.

• Create and maintain necessary development documentation-project plan, technical design, developer

notes, user manual etc.

• Manages data with Tables, CMDB, Import Sets, and Update Sets.

• Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests,

Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development.

• Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions.

Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side

scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.

• Configure Performance Analytics, Reporting & Dashboards.

Desired Credentials / Knowledge:

• ServiceNow CIS-ITSM, CSA, CAD or any other mainline certification

• NOW Platform Development & Administration

• ITIL v4 Certified