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ITSM Consultant

15 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

assessment analysis model integration recruitment support architecture documentation playback

Work Mode

On-site

Job Type

Full Time

Job Description

15+years’ Experience, IDP DC Chennai Location Interim State (Key Deliverables) – 3 Months ITSM Platform Capability Assessment and Gap Analysis Target Operating Model (TOM) for ITSM Platform Team Team structure and roles Interaction model between business units, platform, and operations Roadmap for ITSM Platform Uplift (6–12 Months) Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents)) Quick wins vs strategic enablers Dependencies, risks, resource requirements Skills Transition and Recruitment Support Plan Architecture Best Practices and Guardrails Documentation Executive Playback and Handover Show more Show less

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