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ITSM Consultant

15 - 20 years

15 - 20 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

tom architecture gap-analysis virtual-agents

Work Mode

On-site

Job Type

Full Time

Job Description

5+ years Experience, IDP DC Chennai Location Interim State (Key Deliverables) 3 months: ITSM Platform Capability Assessment and Gap Analysis Target Operating Model (TOM) for ITSM Platform Team Team structure and roles Interaction model between business units, platform, and operations Roadmap for ITSM Platform Uplift (612 Months) Key initiatives (e.g., Intelligence Integration, Experience Enhancement (Virtual agents)) Quick wins vs strategic enablers Dependencies, risks, resource requirements Skills Transition and Recruitment Support Plan Architecture Best Practices and Guardrails Documentation Executive Playback and Handover

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