ITIL Account Service Operations Analyst

NTT DATA is looking for an ITIL Account Service Operations Analyst to join their team in Noida, Uttar Pradesh, India. As part of this role, you will be responsible for overseeing, facilitating, and administering ITIL based service support on a 24x7 basis. This includes managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will also be tasked with compiling, analyzing, and reporting statistical data and trends related to service level compliance and operational effectiveness. In addition, the role involves leading the account and working towards building client relations, focusing on identifying gaps and process improvements, and suggesting and sharing ITIL best practices to help implement them. You will need to adapt communication techniques for audiences at multiple internal and external levels and monitor alerts and manage critical incidents from a service management perspective. Other responsibilities include managing vendor relationships, allocating work, and mentoring others. To be successful in this role, you should have 3-5 years of relevant experience or an equivalent combination of education and work experience. Strong understanding of ITIL processes and principals, leadership skills, experience with handling multiple accounts, knowledge of ITIL tools, strong verbal and written communication skills, and the ability to create and document processes are also required. Competencies in conflict resolution, customer service, facilitation, and executive presentation are also important. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, they have diverse experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success.,