ITIL Account Service Operations Analyst

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking an ITIL Account Service Operations Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). As an ITIL Account Service Operations Analyst, you will oversee, facilitate, and administer ITIL based service support on a 24x7 basis. Your responsibilities will include the management of service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness. Additionally, you will lead the account and work towards building client relations, focusing on identifying gaps and process improvements. You will also suggest and share ITIL best practices and help implement them. Adapting communication techniques for audiences at multiple internal and external levels will be a key aspect of your role. Key Responsibilities: - Monitor alerts and manage critical incidents from a service management perspective (not technical) - Manage vendor relationships - Allocate work and mentor others Requirements: - 3-5 years of relevant experience or equivalent combination of education and work experience - Strong understanding of ITIL processes and principles - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, and executive presentation About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.,