ITAM Program Manager

Key Responsibilities

• Program Leadership & Strategy
• Define and execute the ITAM vision, mission, and roadmap, aligned with Hertzs digital transformation goals 1.
• Govern all ITAM processes including inventory, procurement, contract management, asset disposal, and policy enforcement 2 3.
• Lead the transition from foundational ITAM practices to a fully mature managed service model 2.
• ServiceNow HAM/SAM Expertise
• Oversee the implementation and optimization of ServiceNow HAM and SAM Pro modules 2 4.
• Normalize CMDB data and align asset records with ServiceNow Content Library standards 1.
• Manage integrations with vendor portals (e.g., Cisco, VMware, Microsoft) and automate workflows for lifecycle, approvals, renewals, and compliance 2.
• Software Asset Management (SAM)
• Ensure license compliance, audit readiness, and cost optimization across top publishers (Oracle, IBM, Microsoft, Adobe) 5.
• Implement software normalization and re-harvesting strategies to eliminate redundancies and reduce spend 1.
• Hardware Asset Management (HAM)
• Govern the full lifecycle of hardware assets, including acquisition, maintenance, and disposal 4.
• Enhance asset recovery and reuse processes to reduce capital expenditures and eliminate shadow IT 2.
• Cross-Functional Collaboration
• Partner with Finance, Procurement, Security, and IT Operations to align ITAM goals with enterprise objectives 2 3.
• Coordinate with HR and Operations for onboarding/offboarding feeds to automate asset recovery 5.
• Reporting & Analytics
• Deliver dashboards and reports on asset utilization, compliance, and cost savings using ServiceNow and Tableau 4.
• Lead quarterly business reviews and maintain operational runbooks 2.