It Technician Maintenance

ey Responsibilities

1. Hardware & Network Management

• Installation, configuration, and maintenance of desktops, laptops, printers, scanners, biometric machines, CCTV, access control, and IP phones.
  
• Managing LAN/WAN, routers, switches, firewalls, Wi-Fi access points, and structured cabling.
  
• Troubleshooting network connectivity issues across OPD, IPD, ICU, OT, Lab, Radiology, Pharmacy, Billing, and Admin areas.
  
• Ensuring uptime of internet, intranet, and inter-department connectivity.
  

2. Hospital Information System (HIS) Support

• Day-to-day support and coordination for HIS / EMR / ERP systems.
  
• User creation, access control, role mapping, and password management.
  
• First-level troubleshooting of HIS issues and coordination with software vendors.
  
• Ensuring smooth functioning of billing, TPA, OPD/IPD, Lab, Pharmacy, and inventory modules.
  

3. Data Security & Backup

• Regular data backup (local and cloud) as per hospital policy.
  
• Antivirus management, system updates, and cybersecurity best practices.
  
• Ensuring patient data confidentiality and compliance with IT security protocols.
  
• Maintaining server health, storage systems, and backup logs.
  

4. CCTV & Surveillance

• Maintenance and monitoring of CCTV systems.
  
• Ensuring recording, backup, and retrieval of footage as per requirement.
  
• Coordination with administration during incidents or audits.
  

5. Vendor & AMC Management

• Coordination with hardware, networking, internet service providers, and software vendors.
  
• Monitoring AMC schedules, renewals, and service calls.
  
• Maintaining inventory of IT assets and licenses.
  

6. Documentation & Compliance

• Maintaining IT asset registers, network diagrams, and configuration documents.
  
• Supporting NABH / statutory audits related to IT, data security, and patient confidentiality.
  
• SOP implementation and documentation for IT processes.
  

7. User Support & Training

• Providing day-to-day IT support to doctors, nurses, front office, billing, lab, and admin staff.
  
• Conducting basic IT and HIS usage training for hospital staff.
  
• Ensuring quick resolution of issues to avoid clinical or billing delays.
  

Qualifications & Skills

Educational Qualification

• Diploma / Bachelors degree in IT, Computer Science, Hardware & Networking, or related field.
  
• Certification in Hardware & Networking (CCNA / MCP / CompTIA preferred).
  

Experience

• 2–5 years of experience in IT & networking.
  

• Prior experience in a hospital or healthcare setup is highly preferred.