IT / Technical Support Executive

0 - 1 years

4 - 8 Lacs

Posted:15 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

IT / Technical Support Executive

Location:

On-Site (India)

Experience:

Freshers

Employment Type:

Full-time

Overview

We are seeking a highly motivated professional with strong computer knowledge and excellent communication skills to join our team. The ideal candidate will support day-to-day IT operations, assist in system and software management, and coordinate with teams to ensure smooth workflow and communication.

Key Responsibilities

  • Provide support for desktop, laptop, and peripheral devices.
  • Assist in software installation, configuration, and troubleshooting.
  • Maintain and update records of systems, users, and IT assets.
  • Respond to user queries via email, chat, or phone and resolve issues promptly.
  • Support onboarding and setup of new devices for employees.
  • Implement and maintain IT policies, including security and compliance measures.
  • Coordinate with other teams for project implementations, software updates, and deployments.
  • Generate reports, track incidents, and ensure timely resolution.
  • Help maintain workplace communication tools (email, messaging apps, collaborative platforms).

Required Qualification

  • Bachelor s degree in

    Computer Science, Information Technology, or related field

    (preferred).
  • Strong

    computer knowledge

    : Windows OS, MS Office Suite, basic networking, and troubleshooting.
  • Familiarity with IT management tools (Intune, SCCM, device management tools) is a plus.
  • Excellent

    verbal and written communication skills

    .
  • Ability to work independently and in a team environment.
  • Strong organizational skills with attention to detail.
  • Customer-focused mindset and proactive problem-solving skills.

Additional Requirements (Optional)

  • Basic knowledge of web applications, cloud platforms, or ERP systems.
  • Ability to follow IT security protocols and compliance standards.
  • Comfortable coordinating across multiple teams and departments.

Why Join Abotts

  • Work with global clients and exciting web projects
  • Flexible remote work setup with U.S. time zone collaboration
  • Supportive, innovative, and fast-paced work culture
  • Competitive compensation and growth opportunities
American Shift Requirements:
  • This role requires availability for night shifts as needed to support global teams and ensure system maintenance during off-peak hours.
  • Flexible to work during us time to support customers
  • Flexibility in working hours and the ability to adapt to varying schedules is essential.
Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties may be altered as per business needs.

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