It Technical Support Engineer

Job Title:

Company:

Location:

IT Technical Support Engineer

Key Responsibilities:

• Provide end-to-end technical support for PCs, peripherals, printers, networks, business applications, Microsoft OS & Office 365 suite, and mobile devices.
  
• Act as the

  first point of contact

  for users via Help Desk (Zendesk) log, prioritize, and resolve issues promptly.
• Deploy and maintain company IT assets including Desktops, Laptops, Printers, Cisco IP Phones, and mobile devices.
  
• Assist in IT infrastructure improvement projects; lead initiatives where competency is demonstrated.
  
• Troubleshoot day-to-day issues with quick turnaround and effective communication.
  
• Prepare and maintain

  high-quality IT documentation

  .
• Ensure adherence to IT security standards and user administration best practices.
  
• Collaborate with vendors, internal teams, and end-users for issue resolution.
  
• Minimal travel to support remote sites if required.
  
• Mentor/train junior team members or employees when needed.
  

Required Skills & Competencies:

• Strong expertise in

  Windows 10 & Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams)

  .
• Working knowledge of

  Windows Server roles, Active Directory, DHCP

  .
• Hands-on experience in imaging, deploying, and maintaining Windows 10 PCs.
  
• Strong diagnostic and troubleshooting abilities.
  
• Excellent communication and

  technical documentation

  skills.
• Ability to multitask and adapt in a fast-paced environment.
  
• Familiarity with IT support tools, automation, and service delivery practices.
  
• Self-driven, customer-focused, and proactive approach.
  

Education & Experience:

• Diploma / Degree in Computer Science, IT, System Administration, or related field.
  
• 5+ years of IT Technical Support / Helpdesk experience (minimum 3 years in a

  manufacturing setup

  preferred).
• IT certifications such as

  MCP / MCSA / CompTIA A+ / Network+

  will be an advantage.
• Experience with scripting or automation tools will be an added plus.
  

If you are an experienced IT Support professional looking to work in a dynamic manufacturing environment, apply now and be part of a global organization.

Apply fast on farheen.s@cielhr.com