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CIEL HR
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It Technical Support Engineer

It Technical Support Engineer

CIEL HR

3 - 8 years

2 - 6 Lacs

Savli Vadodara

Posted:2 weeks ago| Platform:

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Skills Required

IT Helpdesk It Technical Support Laptop Desktop Zendesk Printers

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Technical Support Engineer

Position:

Job Summary:

Key Responsibilities:

Provide technical support for PC hardware, peripherals, network, Microsoft OS, Office apps, and mobile devices
Manage Help Desk tickets (Zendesk), prioritize and resolve issues in a timely manner
Deploy and maintain desktops, laptops, printers, Cisco IP phones, and mobile devices
Assist with and lead IT infrastructure improvement projects
Create and maintain high-quality IT documentation
Communicate effectively with users, vendors, and internal teams
Follow IT security and user administration best practices
Travel to remote locations if required

Required Skills & Qualifications:

Strong knowledge of Windows 10 & Microsoft 365
Familiarity with Windows Server roles, Active Directory, DHCP
Experience with imaging and maintaining Windows 10 PCs
Excellent troubleshooting and communication skills
Diploma or equivalent in IT-related field (Certifications like MCP/MCSA/CompTIA A+ preferred)
Prior experience in manufacturing environment IT support is highly desirable

If this opportunity aligns with your profile and career aspirations, please share your updated CV

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