IT Systems Officer

Job Description

Job Description The role This role is critical to the effective operation of the Education Centre of Australia. ITS works in partnership with the different operational groups to run both cyclical and ad-hoc system processes to support key Academic activities and provide expert systems analysis and process advice to bring about improvements to the operational activities of the ECA Group. The Systems Officer: Works in a consultative manner with key staff within the ECA Group to ensure the smooth delivery of service in relation to a number of key academic calendar activities. Provides critical data from the ECA Group primary Student System and associated systems as required by the different operational units (e.g. Admissions, Finance, Facility Services, etc.) to assist these units in the delivery of services to students and staff. Will utilise their expert student administration and systems knowledge (the wider impacts of implementing changes to any given system) to identify, analyse and resolve issues in a timely and optimal manner. Will provide support and configuration of the student administration system and contribute to system and process improvement. Is required to participate in ITS system projects, offering specialised advice regarding student administration processes and procedures, documenting operational manuals, and undertaking User Acceptance Testing for the ITS delivered applications. Will provide ongoing support and configuration for ITS applications and contribute to process and system improvementTo be successful within this role you will ideally have worked in a similar environment where customer focus and a sense of urgency is highly regarded. Major accountabilities The Systems Officer is accountable for: The effective delivery of professional customer service meeting the performance levels set out in the service level agreement with the Client• Completing a variety of projects in line with the needs and requirements of the client group and ECA standards Ensuring ITS and ECA standards and processes are implemented and monitored within the client’s area.Major functions of this position The incumbent is responsible for the effective delivery of professional customer service meeting the performance levels set out in the service level agreement with the Client. This involves; Provide excellent system administration support to key stakeholders within the ECA's Group. Undertake system configuration for the student administration system and relevant interfaces. Undertake analysis of system issues and provide first and second level support. Running system processes in order to meet cyclical deadlines, as well as data analysis derived from the ECA Group systems as required by the business units. These deadlines are driven by the academic and business operations calendar of the ECA Group. Participating in ITS system projects, offering specialised advice regarding student administration processes, procedures and contributing to continual process improvement. Ensure the integrity (Quality Assurance) of data imported and exported from the different applications used by the unit and any data analysis that is undertaken. Ensuring that meticulous documentation is maintained of all business and system processes. This includes the production of operational manuals, documentation of processes and the undertaking and delivery of system testing for ITS delivered applications. Complying with the ECA Group policy by interpreting and applying them to daily tasks. Proactively ensure that the calendar of tasks and deadlines are updated and current. Adhering to the filing protocols and naming conventions of the ITS unit and ensuring adequate security of all stored data. The incumbent will be responsible for Implementing standard ECA and ITS processes. For example, the incumbent will be responsible for the use and implementation of standard practices for complying with standard practices for the loggingand tracking of incidents and requests on the Service Desk. Qualifications Relevant qualifications in Information Technology or related field.• Basic Foundations Course in ITIL Experience required Demonstrated successful experience in operating within an IT support team environment and in meeting deadlines Ability to prioritise work and to manage conflicting deadlines without compromising quality. Commitment to working as part of a team, including the ability to assist or guide others in areas where experience has been gained. Demonstrated customer service focus and demonstrated history of taking initiative Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹45,000.00 per month Shift: Day shift Fixed shift Morning shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: total work: 3 years (Required) Language: English (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person