IT Support Technician

Job Description

Company: A Large Global Organization Key Skills: ITIL, Office 365, Hardware, Hardware Debugging, Technical Support, Windows Administration. Roles & Responsibilities: Liaise and collaborate with IT colleagues across various sites and disciplines to ensure a cohesive IT strategy. Execute established processes and best practices in alignment with Group IT's direction, while suggesting improvements when applicable. Prepare and share materials related to daily operations to enhance the quality of support provided. Identify potential issues proactively and communicate effectively with stakeholders to resolve them. Follow Incident Management and ITSM Procedures diligently. Ensure timely and accurate communication with customers regarding the status of their requests or incidents. Provide detailed information when escalating issues to the next support level. Promptly communicate recurring issues to the Support Manager for further action. Support VIPs with a high level of service and professionalism. Experience Requirement: 3-5 years of experience in IT support or technical troubleshooting. Hands-on experience with Office 365, hardware debugging, and Windows administration. Familiarity with ITIL and ITSM procedures. Strong communication skills to interact effectively with customers and colleagues. Education: Any Graduation. Show more Show less