IT Support Specialist and software operator

Position: IT Support Specialist (SOFTWARE ,HARDWARE , NETWORKING, DIGITAL MARKETING)

Location: Ahmedabad, GJ (onsite)

Role Overview:
The IT Support Specialist will play a key role in managing day-to-day IT operations and providing technical support for employees. This role ensures smooth functioning of hardware, software, and network systems while troubleshooting issues to minimize downtime. Require candidate who can operate/give support for in-house hospital software.

Key Responsibilities:

• Technical Support:
• Provide first-level IT support to employees via in-person, calls, or remote assistance.
• Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
• Assist users with basic queries related to software tools (e.g., MS Office, MS Teams, Remote Desktop).
• System Maintenance:
• Install, update, and configure software applications and operating systems.
• Perform routine maintenance checks to ensure system efficiency.
• Monitor system backups and ensure data security.
• Network Support:
• Assist in monitoring and troubleshooting network connectivity issues (LAN/WAN, Wi-Fi).
• Coordinate with the IT vendor for critical network and server issues.
• Asset Management:
• Track and maintain IT inventory, including laptops, desktops, software licenses, and accessories.
• Facilitate timely hardware upgrades and replacements.
• Security & Compliance:
• Ensure systems adhere to security protocols and data privacy policies.
• Monitor antivirus, firewall settings, and endpoint security.
• Report and document any IT-related breaches or vulnerabilities.
• User Training & Documentation:
• Assist in onboarding new employees by setting up IT systems and credentials.
• Create user manuals and provide basic IT training for employees.
• Collaboration:
• Coordinate with cross-functional teams for IT requirements and system updates.
• Liaise with external vendors for technical assistance as needed.

Requirements:

• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 1-2 years in IT support or similar role.
• Skills:
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows OS, MS Office Suite, and Remote Desktop tools.
• Familiarity with basic networking concepts.
• Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person