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Hexagon Manufacturing Intelligence
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IT Support Senior Engineer, IT

IT Support Senior Engineer, IT

Hexagon Manufacturing Intelligence

3 - 5 years

5 - 7 Lacs

hyderabad

Posted:2 weeks ago| Platform:

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Skills Required

automation windows os vpn lan dns voip video conferencing antivirus information technology dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Manage and monitor IT systems and infrastructure to ensure optimal performance and availability.
Install, configure, test, and maintain operating systems, software, and system tools. Provide technical support for desktops, network connectivity, and peripheral devices (printers, VOIP). Set up and operate AV equipment for meetings, presentations, and corporate events. Ensure functionality of AV systems including projectors, microphones, speakers, and video conferencing tools. Support virtual and hybrid meetings with high-quality audio/video transmission. Troubleshoot AV and IT issues in real-time and respond to service tickets promptly. Perform routine maintenance and inspections of AV and IT equipment. Coordinate with vendors for AV repairs, upgrades, and replacements. Collaborate with facilities and event teams to meet AV and IT requirements. Maintain Windows networking and security components (LAN/Wi-Fi, VPN, certificates, antivirus). Manage OS imaging, deployment, and backups. Provide in-house tech support across all levels within defined SLAs. Ensure efficient execution of IT-related projects in collaboration with internal teams.

Education / Qualifications

Bachelor s degree in Audio Engineering, Video Production, Information Technology, or a related field.

3 5 years of experience in L2 desktop support or IT service desk roles.
Strong knowledge of Windows OS, Microsoft 365, endpoint security tools, and networking concepts (LAN/Wi-Fi, VPN, DHCP, DNS). Proficiency in audio/video signal flow, AV formats, and sound reinforcement. Experience with AV equipment including microphones, mixers, amplifiers, projectors, and video switchers. Familiarity with ITIL framework and automation using Microsoft applications. Excellent troubleshooting, communication, and documentation skills. Flexible, self-motivated, and able to work independently or in shifts.

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IT Support Senior Engineer, IT