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IT Support L1

IT Support L1

Futurenet

0 - 1 years

1 - 2 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

end user support desktop support hardware support

Work Mode

Work from Office

Job Type

Full Time

Job Description

key Resposibilites:

End-User Support & Ticket Management

Act as the first point of contact for IT support requests via email, phone, or ticketing system.
Log, track, and resolve incidents or service requests within SLA.
Escalate unresolved issues to L2/L3 support or vendors.

Desktop & Device Support

Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
Provide basic support for operating systems (Windows/macOS) and common software.

User Account & Access Management

Assist with password resets, account unlocks, and basic Active Directory tasks.
Support MFA, VPN, and secure access tools.

Network & Connectivity Support

Troubleshoot basic network issues (Wi-Fi, VPN, IP configuration).
Assist with remote connectivity and basic firewall troubleshooting (under guidance).

Collaboration Tools & Applications

Support MS Office, Outlook/Exchange, Teams, and other collaboration platforms.
Install and configure licensed business applications as needed.

Required Skills & Competencies:

Basic understanding of IT infrastructure (Windows OS, networking fundamentals).
Familiarity with IT service desk ticketing systems (ServiceNow, Jira, etc.).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Awareness of IT audit/compliance basics (preferred).

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