IT Support / Junior Network Administrator

Job Title:

Job Summary:

Matrix Consulting is seeking a proactive and detail-oriented IT Support / Junior Network Administrator to support day-to-day IT operations. The ideal candidate will have a foundational understanding of IT infrastructure, with a willingness to learn and grow in a dynamic environment. This role involves troubleshooting user issues, maintaining hardware/software systems, managing backups, and supporting network and endpoint security systems.

Core Responsibilities:

• Windows Server Monitoring:

   Monitor Windows Server backup processes and resolve errors via online troubleshooting.

• Firewall Management:

   Monitor, maintain, and troubleshoot Sophos Firewall for connectivity issues and security protocols.

• Endpoint Security:

   Review and respond to Sophos Central Endpoint alerts; administer Sophos Central including Intercept X, XDR, and Device Encryption.

• Backup & Recovery:

   Work with backup and recovery tools to ensure data integrity and business continuity.

• Network Support:

   Troubleshoot network connectivity issues by inspecting cables, restarting devices, or coordinating with ISPs (ACT/BSNL).

• Printer Management:

   Maintain and troubleshoot office printers (Canon), including connectivity, cartridge, and hardware issues; raise service tickets if required.

• System Monitoring:

   Regularly check server performance, CPU/memory utilization, application errors, and resolve issues promptly.

• Documentation:

   Maintain SOPs, network diagrams, security settings, and resolution logs.

Major Responsibilities (Advanced):

VcloudMatrix:

• Installation, configuration, and troubleshooting
• User creation/deletion and resource allocation
• Performance monitoring and system optimization

Alpha Pro:

• System performance management and scheduled backups
• User integration and linking systems with server architecture
• Ongoing maintenance and issue resolution

License Management:

• Install, upgrade, and renew all IT-related software licenses
• Track compliance and resolve licensing issues

Sophos Firewall Management:

• Daily monitoring and performance optimization
• Troubleshoot issues and maintain updated security protocols

Server Backup and Performance Optimization:

• Log checks, cache clearing, and daily performance audits
• Memory utilization review and user account creation
• Ensure backup integrity and routine verifications

Additional Responsibilities:

• Overseeing network devices (routers, switches, firewalls)
• Custody of all IT-related infrastructure and owning the associated responsibilities
• Maintain vigilance to detect and report any malpractices

• Capacity Planning:

   Anticipate future IT resource requirements and plan for hardware/software upgrades
• Handle physical setup of peripherals (printers, scanners, etc.), connect them to the network, ensure proper power and accessibility, and independently manage relocation as needed
• Train users on proper usage of peripherals (e.g., server connection/disconnection/shutdown) and provide technical support for related issues
• Obtain quotations for the most suitable peripherals to enhance IT infrastructure based on organizational needs
• Coordinate with vendors for repair and maintenance of existing equipment

Technical Skills Required:

• Basic working knowledge or training exposure to:
• Windows Server, Active Directory, DNS, DHCP, File Server, FSRM
• Sophos Firewall & Sophos Central
• Microsoft Office 365 (install, migration, licensing, user setup)
• Tally installation and configuration
• Canon Printer setup and scanning
• VPN setup and troubleshooting
• EMPMonitor usage and idle time monitoring
• NAS/SAN storage and networking
• Laptop formatting, software installations, system repair
• Basic CCTV and Event Viewer knowledge

Common Issues Handled:

• Server performance, login, and remote desktop problems
• Firewall errors, DHCP conflicts, network lag
• Internet downtime and ISP coordination
• Printer errors, scanning failures
• EMPMonitor login/performance problems
• Office 365 setup and migration issues
• Patch updates, access control, user management
• IT asset inventory maintenance (systems, switches, accessories)

Tools & Platforms Used:

• Windows Server 2016/2019
• Sophos Firewall and Central Endpoint
• EMPMonitor
• Microsoft Office 365 Admin
• Canon Printer Utilities
• Tally ERP
• Zoom, Microsoft Teams, GoDaddy
• Remote Desktop Protocol (RDP)

Learning & Mentorship Exposure:

• VcloudMatrix: configuration and security
• Advanced firewall policies in Sophos
• Server installations and setup
• Office 365 exchange and migration processes
• Domain and file server configuration

Preferred Qualifications:

• Bachelors Degree in Computer Science, Information Technology, or a related field
• Basic practical knowledge (via self-learning platforms such as YouTube, Google, ChatGPT)
• Certifications like MCP, MCSA, or Sophos are an added advantage
• Strong analytical and troubleshooting abilities
• Proactive and adaptable with a desire to learn new technologies

Working Conditions:

• On-Site Role

   at Jubilee Hills, Hyderabad
• May require occasional after-hours or on-call support
• Must handle company data with confidentiality and integrity