IT Support / Junior Network Administrator Matrix Consulting

2.0 - 4.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Job Title: IT Support / Junior Network Administrator Location: Matrix Consulting, Jubilee Hills, Hyderabad Experience: 2-4 years Employment Type: Full-Time Job Summary: Matrix Consulting is seeking a proactive and detail-oriented IT Support / Junior Network Administrator to support day-to-day IT operations. The ideal candidate will have a foundational understanding of IT infrastructure, with a willingness to learn and grow in a dynamic environment. This role involves troubleshooting user issues, maintaining hardware/software systems, managing backups, and supporting network and endpoint security systems. Core Responsibilities: Windows Server Monitoring: Monitor Windows Server backup processes and resolve errors via online troubleshooting. Firewall Management: Monitor, maintain, and troubleshoot Sophos Firewall for connectivity issues and security protocols. Endpoint Security: Review and respond to Sophos Central Endpoint alerts; administer Sophos Central including Intercept X, XDR, and Device Encryption. Backup & Recovery: Work with backup and recovery tools to ensure data integrity and business continuity. Network Support: Troubleshoot network connectivity issues by inspecting cables, restarting devices, or coordinating with ISPs (ACT/BSNL). Printer Management: Maintain and troubleshoot office printers (Canon), including connectivity, cartridge, and hardware issues; raise service tickets if required. System Monitoring: Regularly check server performance, CPU/memory utilization, application errors, and resolve issues promptly. Documentation: Maintain SOPs, network diagrams, security settings, and resolution logs. Major Responsibilities (Advanced): VcloudMatrix: Installation, configuration, and troubleshooting User creation/deletion and resource allocation Performance monitoring and system optimization Alpha Pro: System performance management and scheduled backups User integration and linking systems with server architecture Ongoing maintenance and issue resolution License Management: Install, upgrade, and renew all IT-related software licenses Track compliance and resolve licensing issues Sophos Firewall Management: Daily monitoring and performance optimization Troubleshoot issues and maintain updated security protocols Server Backup and Performance Optimization: Log checks, cache clearing, and daily performance audits Memory utilization review and user account creation Ensure backup integrity and routine verifications Additional Responsibilities: Overseeing network devices (routers, switches, firewalls) Custody of all IT-related infrastructure and owning the associated responsibilities Maintain vigilance to detect and report any malpractices Capacity Planning: Anticipate future IT resource requirements and plan for hardware/software upgrades Handle physical setup of peripherals (printers, scanners, etc.), connect them to the network, ensure proper power and accessibility, and independently manage relocation as needed Train users on proper usage of peripherals (e.g., server connection/disconnection/shutdown) and provide technical support for related issues Obtain quotations for the most suitable peripherals to enhance IT infrastructure based on organizational needs Coordinate with vendors for repair and maintenance of existing equipment Technical Skills Required: Basic working knowledge or training exposure to: Windows Server, Active Directory, DNS, DHCP, File Server, FSRM Sophos Firewall & Sophos Central Microsoft Office 365 (install, migration, licensing, user setup) Tally installation and configuration Canon Printer setup and scanning VPN setup and troubleshooting EMPMonitor usage and idle time monitoring NAS/SAN storage and networking Laptop formatting, software installations, system repair Basic CCTV and Event Viewer knowledge Common Issues Handled: Server performance, login, and remote desktop problems Firewall errors, DHCP conflicts, network lag Internet downtime and ISP coordination Printer errors, scanning failures EMPMonitor login/performance problems Office 365 setup and migration issues Patch updates, access control, user management IT asset inventory maintenance (systems, switches, accessories) Tools & Platforms Used: Windows Server 2016/2019 Sophos Firewall and Central Endpoint EMPMonitor Microsoft Office 365 Admin Canon Printer Utilities Tally ERP Zoom, Microsoft Teams, GoDaddy Remote Desktop Protocol (RDP) Learning & Mentorship Exposure: VcloudMatrix: configuration and security Advanced firewall policies in Sophos Server installations and setup Office 365 exchange and migration processes Domain and file server configuration Preferred Qualifications: Bachelors Degree in Computer Science, Information Technology, or a related field Basic practical knowledge (via self-learning platforms such as YouTube, Google, ChatGPT) Certifications like MCP, MCSA, or Sophos are an added advantage Strong analytical and troubleshooting abilities Proactive and adaptable with a desire to learn new technologies Working Conditions: On-Site Role at Jubilee Hills, Hyderabad May require occasional after-hours or on-call support Must handle company data with confidentiality and integrity

Posted 1 month ago

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