IT Support

Job Opening: IT Support Engineer
Location: Kochi
Job Type: Full-time
Experience Level: 3+ years (Only experienced candidates should apply)

Job Summary:

We are seeking a technically skilled and self-driven IT Support Engineer with a minimum of 3 years of experience to join our Dubai office. The ideal candidate will have in-depth knowledge of network infrastructure, server configuration, cloud platforms, and enterprise-level IT systems. This role involves maintaining IT operations, resolving technical issues, and supporting users across hardware, software, and network environments.

Key Responsibilities:

• Install, configure, and maintain Windows Servers, desktops, and other hardware
• Configure and troubleshoot firewalls, routers, switches, and network devices
• Manage and monitor LAN/WAN infrastructure and ensure network stability
• Perform Office 365 administration including user setup, email configuration, and license management
• Configure and maintain VMware environments and cloud infrastructure (Azure/AWS)
• Ensure proper backup, recovery processes, and server uptime
• Assist in firewall and network security configurations
• Monitor server health, apply updates, and conduct periodic audits
• Provide technical support to end-users and ensure timely issue resolution
• Maintain documentation of IT procedures, assets, and configurations

Technical Requirements:

• Strong hands-on experience in:
• Firewall configuration (e.g., FortiGate, SonicWall)
• Server setup and administration (Windows Server, Active Directory, DNS, DHCP)
• Routing and Switching (Cisco/HP/Aruba preferred)
• Office 365 and Microsoft Exchange Online
• LAN/WAN network troubleshooting and maintenance
• Cloud configuration (Azure/AWS)
• VMware setup and administration
• Good understanding of IT security and data protection practices
• Proficient in handling IT support tickets and remote troubleshooting tools
• Ability to work independently and in a team under minimal supervision

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of relevant IT support experience
• Certifications preferred: Microsoft (MCSA/MCSE), Cisco (CCNA), VMware VCP, CompTIA Network+/Security+

Perks & Benefits:

• Competitive salary package (based on experience)
• Opportunity to work on enterprise-grade IT infrastructure
• Professional growth and upskilling support
• Dynamic and collaborative work culture
• Onsite role in a growing tech-focused environment in Dubai

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹80,000.00 per month