IT Support Executive

Role Overview: You will be a proactive and customer-focused IT Support Executive responsible for providing technical support to ensure smooth IT operations and user satisfaction. Your role will involve responding to user inquiries, managing IT service desk tickets, setting up workstations, administering user accounts, maintaining IT inventory, ensuring compliance with IT policies, and conducting user training sessions. Key Responsibilities: - Respond to user inquiries and provide technical support both remotely and on-site. - Monitor and manage IT service desk tickets for timely resolution. - Set up new workstations and manage IT onboarding processes. - Administer user accounts, access rights, and system permissions. - Maintain accurate records of IT inventory and coordinate with vendors for procurement needs. - Ensure adherence to IT policies, data protection, and compliance standards. - Conduct user training sessions and provide guidance on IT tools and best practices. Qualifications: - Degree or Diploma in Information Technology, Computer Science, or related field. - 02 years of experience in IT support or service desk operations. - Solid understanding of desktop, printer, and basic network troubleshooting. - Excellent organizational and communication skills. - Ability to multitask, work under pressure, and prioritize effectively. - ITIL Foundation certification is a plus.,