9 User Satisfaction Jobs

As a CRM Specialist, you report to the Application Manager and work closely with the CX Technology & Innovation team and the Customer Service Operations team. Your role involves configuring, maintaining, and optimizing the CRM tool in alignment with the Application Manager's requirements. You utilize out-of-the-box functionalities and collaborate with the development team to implement custom-built features. Seamless integration of the CRM with third-party applications like Chatbot, IVR, Nexus, and third-party sales channels is crucial. Your main responsibilities include: - Keep track of user needs and requirements. - Optimize existing functionalities in line with user requirements. - Impleme...

Role Overview: You will be a proactive and customer-focused IT Support Executive responsible for providing technical support to ensure smooth IT operations and user satisfaction. Your role will involve responding to user inquiries, managing IT service desk tickets, setting up workstations, administering user accounts, maintaining IT inventory, ensuring compliance with IT policies, and conducting user training sessions. Key Responsibilities: - Respond to user inquiries and provide technical support both remotely and on-site. - Monitor and manage IT service desk tickets for timely resolution. - Set up new workstations and manage IT onboarding processes. - Administer user accounts, access right...

The Software Engineer plays a crucial role in the organization by developing reliable, scalable, and innovative software solutions to support business growth. Collaborating with product managers, designers, and fellow engineers, you will translate business requirements into high-quality software systems that improve operational efficiencies and user experience. Situated within the technology team, you will work closely with various stakeholders to ensure that software development aligns with business goals and technological roadmaps. Your contributions will help create an environment that emphasizes continuous improvement and technical excellence.,

The role involves establishing and driving a sustainable, agile, and global technology customer experience framework to continuously introduce new customer experiences aligned with competition, market, and customer evolution. As the owner of the CX Framework at Tata Motors, you will advocate for and support its adoption, keeping it updated based on feedback. Your responsibilities will include mentoring team members in executing Design Sprints using Design Thinking practices outlined in the CX Framework. You will be responsible for gathering and analyzing customer feedback and data to identify trends, pain points, and improvement opportunities. This will involve conducting surveys, interviews...

The role of Community Manager requires a creative, passionate, and driven individual to engage with users, build trust, increase product adoption, and serve as the voice of the customer within internal teams. You will act as a liaison between our users and the brand, managing interactions across various online platforms such as Meta, Instagram, Telegram, Discord, X (Twitter), and Reddit. Your responsibilities will include developing and executing community engagement strategies, overseeing the growth of online communities, addressing user queries promptly and positively, organizing events like AMAs and contests to enhance user engagement, gathering feedback and communicating bugs and feature...

As a Service Desk Executive at our Noida office (Hybrid), your primary responsibility will be to ensure seamless IT support by effectively logging and tracking issues using ticketing systems. You will be required to escalate complex problems to higher-level support teams and maintain a knowledge base by creating and updating help articles and FAQs. Your role will also involve prioritizing user satisfaction through clear communication and timely follow-ups on resolved issues while adhering to ITIL Best Practices. In this role, you will act as the initial point of contact for users and customers, categorize and record queries, and provide appropriate advice on issue resolution. Monitoring prob...

You will be joining a dynamic team at Key, a company dedicated to reimagining how professionals connect, create, and grow together. We are focused on building a platform that emphasizes authentic relationships and meaningful connections, harnessing the power of real human connection enhanced by technology. As an Associate Product Manager, your role will be pivotal in driving the vision, strategy, and execution of Key.ai's core platform features. You will be at the forefront of user experience, technical feasibility, and business goals, working collaboratively with cross-functional teams to shape the future of professional communities. Your key responsibilities will include assisting in devel...

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and ove...

As a Business Analyst, you will play a crucial role in driving major business projects, corrective and evolutive maintenance, and transformation initiatives for applications. Your primary responsibility will be to gather business requirements from stakeholders, analyze them, and collaborate with development teams and systems architects to define effective system solutions. You will be tasked with preparing impact analysis documents, recommendations, and executive briefings, along with identifying dependencies on external systems and managing them across other IT departments. Throughout the project lifecycle, you will produce key deliverables such as solution proposals, user acceptance test p...