6 User Satisfaction Jobs

The role involves establishing and driving a sustainable, agile, and global technology customer experience framework to continuously introduce new customer experiences aligned with competition, market, and customer evolution. As the owner of the CX Framework at Tata Motors, you will advocate for and support its adoption, keeping it updated based on feedback. Your responsibilities will include mentoring team members in executing Design Sprints using Design Thinking practices outlined in the CX Framework. You will be responsible for gathering and analyzing customer feedback and data to identify trends, pain points, and improvement opportunities. This will involve conducting surveys, interviews, and focus groups, as well as user research to understand customer needs and behaviors. Developing and maintaining customer journey maps, personas, and other CX documentation will also be a key aspect of your role. Staying current with industry trends and best practices in customer experience and data analysis is essential. Collaborating with cross-functional teams, you will implement customer-centric strategies and solutions, design and optimize customer journeys across all touchpoints, and create reports and presentations to communicate findings and recommendations to stakeholders. Monitoring and evaluating the effectiveness of CX initiatives and making data-driven adjustments as needed will be part of your responsibilities. You will also be involved in developing wireframes, phygital prototypes, and user flows to effectively communicate design ideas. Collaboration with product managers, developers, and marketers to ensure a seamless customer experience, as well as managing and maintaining design documentation, analyzing customer feedback and data for continuous improvement are key components of the role. In addition, you will be responsible for technology start center budget management, including portfolio projections and adhering to approved budgetary provisions for technology start center infrastructural needs both locally and globally. The ideal candidate will have a BE or ME degree with 12 to 15 years of prior experience as a CX Designer, UX Designer, or similar role. Demonstrated experience in user research, experience lifecycle management, ICE and/or EV product development, and functional deliveries is required. Experience or exposure to AI, GenAI, usability testing, customer feedback platforms, and CRM systems is a plus. Knowledge of statistical analysis, research methodologies, and certification in CX or related fields is desirable. Skills in industrial design, design thinking practices, customer and trends research, creativity, user experience development, user interfaces, interaction design using tools such as Adobe Creative Suite, project and delivery management, communication, influencing without authority, collaboration, team management, and facilitating hiring and selection of candidates will be beneficial for success in this role.,

The role of Community Manager requires a creative, passionate, and driven individual to engage with users, build trust, increase product adoption, and serve as the voice of the customer within internal teams. You will act as a liaison between our users and the brand, managing interactions across various online platforms such as Meta, Instagram, Telegram, Discord, X (Twitter), and Reddit. Your responsibilities will include developing and executing community engagement strategies, overseeing the growth of online communities, addressing user queries promptly and positively, organizing events like AMAs and contests to enhance user engagement, gathering feedback and communicating bugs and feature requests to the product team, as well as staying informed about industry trends, competitor communities, and crypto culture. The ideal candidate should have prior experience as a Community Manager, preferably within the fintech, wallet, or crypto sectors. A strong grasp of blockchain technology, wallets, and Web3 concepts is essential. Excellent communication skills in English, both written and verbal, are required, along with the ability to manage community crises effectively and ensure user satisfaction. Familiarity with platforms such as Telegram, Discord, X, Reddit, and community analytics tools is also necessary. Desirable skills include multilingual abilities, particularly in languages like Hindi or other regional dialects, as well as experience in content creation such as memes, posts, articles, and basic design skills. To apply for this position, please submit your CV along with a brief explanation of why you believe you are the perfect candidate for the role to hr@mytikhub.com.,

As a Service Desk Executive at our Noida office (Hybrid), your primary responsibility will be to ensure seamless IT support by effectively logging and tracking issues using ticketing systems. You will be required to escalate complex problems to higher-level support teams and maintain a knowledge base by creating and updating help articles and FAQs. Your role will also involve prioritizing user satisfaction through clear communication and timely follow-ups on resolved issues while adhering to ITIL Best Practices. In this role, you will act as the initial point of contact for users and customers, categorize and record queries, and provide appropriate advice on issue resolution. Monitoring problems from inception to resolution, you will escalate unresolved issues to a higher support level when necessary. Additionally, you will be responsible for logging both issues and resolutions, tracking trends, and managing time effectively to multitask and meet SLAs. To excel in this position, you will need strong problem-solving skills, including the ability to analyze issues, think critically, and find creative solutions promptly. Furthermore, effective communication skills are essential for explaining technical concepts in user-friendly language and collaborating with team members. If you are a BCA graduate with a passion for IT support and a solid understanding of incident, problem, and change management frameworks, we encourage you to apply for this exciting opportunity. Join our team and make a difference by delivering exceptional service desk support to our users and customers.,

You will be joining a dynamic team at Key, a company dedicated to reimagining how professionals connect, create, and grow together. We are focused on building a platform that emphasizes authentic relationships and meaningful connections, harnessing the power of real human connection enhanced by technology. As an Associate Product Manager, your role will be pivotal in driving the vision, strategy, and execution of Key.ai's core platform features. You will be at the forefront of user experience, technical feasibility, and business goals, working collaboratively with cross-functional teams to shape the future of professional communities. Your key responsibilities will include assisting in developing and managing the product roadmap for key platform features, ensuring a balance between user needs and business objectives. You will act as the Scrum Master for all product initiatives, facilitating agile ceremonies and removing impediments. Conducting user research, analyzing data, defining success metrics and KPIs, and collaborating with customer success will be integral parts of your role. Additionally, you will work closely with the Customer Success Manager to align product features and improvements with customer needs. By creating feedback loops between customers and the product team, you will drive continuous improvement. Your involvement in developing customer education materials, participating in customer calls and meetings, and supporting the product development lifecycle will be crucial in enhancing product adoption. Qualifications for this role include 2-4 years of product management or related experience, strong analytical skills, excellent communication skills, and familiarity with agile development methodologies. A Bachelor's degree in Computer Science, Engineering, or a related field is preferred, along with detail-oriented organizational capabilities. Preferred qualifications include experience with real-time communication platforms or social products, understanding of community dynamics and moderation challenges, and the ability to communicate effectively with both technical and non-technical team members. Additionally, attributes such as strong problem-solving abilities, adaptability, a proactive approach, and a customer-centric mindset will be valuable in this role. In return, we offer a competitive salary, regular team offsites and events, and the opportunity to shape a product that revolutionizes how professionals connect and grow.,

As the Director of Service Management at Barry Callebaut Digital (BCD), you will play a pivotal role in leading the digital transformation within the chocolate industry. Reporting directly to the VP Technology Services, you will have the opportunity to shape the operational support and service management, thereby enhancing the digital way of working. Your key responsibilities will include leading the development and management of global service management teams, implementing IT service management tooling, processes, and governance structures. You will also be responsible for developing a strategic roadmap for IT service management capabilities, driving standardization of IT services, and overseeing the implementation of the service management platform. In this global leadership role, you will collaborate with key stakeholders across various locations, requiring up to 20% travel. To excel in this position, you should hold a graduate degree in IT/technology or a related field, possess significant experience in IT service management frameworks such as ITIL v3 and ITIL v4, and have a deep understanding of ITSM tooling, especially ServiceNow. Additionally, you should have a minimum of 10 years of relevant work experience, including experience in managing global service desk operations and leading IT teams. You should demonstrate a hands-on attitude, strong technical knowledge, and the ability to drive change collaboratively on a global scale. Your success in this role will depend on your ability to inspire and motivate diverse teams, prioritize service excellence, and foster a culture of continuous improvement and learning. Furthermore, you should possess excellent communication skills, the capacity to build internal and external partnerships, and a passion for user-centric technology and innovation. At Barry Callebaut, we are committed to Diversity & Inclusion, and we value individuals who can contribute to their full potential while upholding high ethical standards in all decisions and actions. Join us in our mission to lead the digital revolution in the chocolate industry and make a significant impact on the future of BC Digital. #oneBC - Diverse People, Sustainable Growth.,

As a Business Analyst, you will play a crucial role in driving major business projects, corrective and evolutive maintenance, and transformation initiatives for applications. Your primary responsibility will be to gather business requirements from stakeholders, analyze them, and collaborate with development teams and systems architects to define effective system solutions. You will be tasked with preparing impact analysis documents, recommendations, and executive briefings, along with identifying dependencies on external systems and managing them across other IT departments. Throughout the project lifecycle, you will produce key deliverables such as solution proposals, user acceptance test plans, and dependency matrices to ensure alignment with business objectives. Working closely with project managers and project coordinators, you will define requirements for solutions, functionally design software or reports based on client requirements, and produce schedules and ad-hoc information requests to meet user satisfaction. Testing applications to ensure they meet required needs and supporting the implementation and roll-out of finalized products will also be part of your responsibilities. In addition, you will guide the development team in building the desired solutions, groom the product backlog, and actively participate in various scrum ceremonies. Prioritizing business requirements to keep stakeholders satisfied, taking ownership of projects, and contributing to coordination with business and transversal teams are essential aspects of this role. Your ability to troubleshoot issues faced by end users, provide innovative solutions to real-life business problems, and leverage your Telco background will be advantageous. Proficiency in UML, understanding of Rest and SOAP based Web services, familiarity with JIRA, and a strong customer focus are also key attributes for success in this position. Furthermore, your excellent communication and presentation skills, comfort with both large and small audiences, and proven track record of building strong business relationships with diverse stakeholders will be critical. Your transversal coordination, facilitation, and leadership skills, coupled with a good understanding of agile methodologies and databases, will further enhance your effectiveness in this role. If you have people management experience, it will be a plus as you may lead, mentor, and manage junior analysts or project teams. Facilitating team meetings, project reviews, and stakeholder presentations, coordinating cross-functional teams, and ensuring timely delivery of project milestones are additional responsibilities that you will undertake. Prioritizing tasks and managing resources efficiently to meet objectives will be key to your success in this dynamic, fast-changing environment.,