IT Support Engineer - Tech Mahindra - WFO 5Days - Mumbai (Andheri)

Role & responsibilities

Responsibilities Technical & Leadership.
Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images. Prepare and configured new laptops/workstations specifications as assigned End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity) o            Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and serviceso            Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.o            Windows upgradations through SCCM agent. o            OS and application installation: Windows migrations and deployment of customized images using SCCMo            Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax supporto            Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practiceso            Analyzed and diagnosed DNS/DHCP/VPN and other networking issueso            End user issues related to network, IP config, windows troubleshootingo            Actively worked with hardware and software vendors to resolve client issues in a timely mannero            Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.o            Installation of printers, Configuring conference room facilitieso            IP Phone installation, troubleshootingo            O365 configuration, troubleshootingo            Other aspects related to End user computing o            Deskside Supporto            Spares managemento            Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management o            Security complianceo            Populate Knowledge Management system with resolutions and workaroundso            Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpointso            Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch intelligent hub/MDM/ intune / azureo            Fault diagnosis / troubleshootingo            Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issueso            Ensure swift ticket resolution and escalate issues to Level 3 technician as necessaryo            Adept knowledge on Software Center(SWC) and ServiceNowo            Knowledge of Okta and its usage .

Pl share the resume to Pa00745512@techmahindra.com