IT Support Engineer

Description

We are seeking an experienced IT Support Engineer to join our dynamic team in India. The ideal candidate will have a strong background in providing technical support to end-users, troubleshooting hardware and software issues, and contributing to the overall efficiency of our IT operations.

Responsibilities

• Provide technical support to end-users via various channels including phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and application software.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Document and track support issues and resolutions in the ticketing system.
• Assist in the setup and maintenance of IT infrastructure, including networks, servers, and peripherals.
• Collaborate with other IT teams to ensure seamless service delivery and support.
• Participate in IT projects and initiatives as required.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-7 years of experience in IT support or a related role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with troubleshooting hardware and software issues.
• Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP).
• Proficient in using ticketing systems and remote support tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.