IT Support Engineer L2

Job description

Job Title: IT Support Engineer L2
Experience: 2 to 5 years
Job Location: Bangalore (Six Days week)

Important:

This is a field job, requiring travel to client sites within Bangalore.

Candidates must have a two-wheeler with a valid driving license

Key Responsibilities:

• Manage and troubleshoot servers, firewalls (open source/device-based), G-Suite/O365, wireless networks, and network security.
• Assist in maintaining IT asset and software inventory.
• Perform Active Directory user administration, password resets, and unlocks.
• Install, maintain, and upgrade hardware, software, and server infrastructure.
• Conduct data backup operations and ensure system availability with minimal downtime.
• Handle helpdesk and ticketing management.
• Troubleshoot and maintain external computer peripherals, including printers, switches, projectors, mobile devices, and video conferencing tools like Zoom/Teams.
• Configure and troubleshoot Wi-Fi, LAN, DNS, DHCP, TCP/IP, and VPN.
• Implement and administer endpoint security, DLP, and drive encryption.
• Install and configure operating systems, including Server 2008/2012R2/2018, Windows 10, and Mac OS.
• Manage firewalls: Installation, configuration, VPN setup, link failover, and load balancing.
• Perform network cabling, routing, VLAN configuration, and security patch deployment.
• Collaborate with vendors for hardware and software support.

· Hands-on experience with O365, G-Suite, and Apple Mac devices

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Shift:

• Day shift

Work Days:

• Monday to Friday

Location:

• Bangalore, Karnataka (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person