It Support Engineer

Role & responsibilities

Design and implement short- and long-term strategic plans to make certain network

capacity meets existing and future requirements.

• Develop, implement, and maintain policies, procedures, and associated training

plans for network resource administration and appropriate use.

• Practice network asset management, including maintenance of network component

inventory, life cycle management and related documentation.

• Establish service level agreements with end users.
• Provides ownership” of problem through final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software

across the organization’s network.

• Conduct research and make recommendations on network products, services, protocols,

and standards in support of network procurement and development efforts.

• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for

IT projects and associated efforts.

• Perform cost-benefit and return on investment analyses for proposed systems to

aid management in making implementation decisions.

• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup

servers, and their associated operating systems and software.

• Responsible for on-site and off-site data centres.
• Manage and ensure optimal operation of all network hardware and equipment,

including routers, switches, hubs, UPSs, and so on.

• Manage and ensure effectiveness of security solutions, including firewalls, anti- virus

solutions, and intrusion detection systems.

• Establish and maintain regular written and in-person communications with the

organization’s executives, decision-makers, stakeholders, department heads, and end

users regarding pertinent network activities.

• Manage operational costs; conduct near- and long-term financial forecasts for expanded

functionality/user base.

• Test network performance and provide network performance statistics and reports;

develop strategies for maintaining network infrastructure

• Test server performance and provide network performance statistics and reports;

develop strategies for maintaining server infrastructure.

• Oversee the administration of user accounts, permissions, and access rights in AD.
• Direct and administrate a contingent of network analysts and technicians, and where

necessary, conduct performance reviews and corrective action.

• Provide guidance to junior members of the team.
• Ensure their team successfully completes the ISMS and QMS related trainings provided by

the company at appropriate intervals.

• Ensure to provide the team quality related trainings for process improvement

Preferred candidate profile