Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
Responsibilities will include:
Overall responsibility for the service desk, ensuring that all the requests for the IT support are acted in accordance with service desk procedure and priorities.
Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
Provision, manage, and repair of employees laptops
Facilitate Better employee onboarding and offboarding processes.
Enforce best practices of office IT security
Provision and support of VOIP telephony and telepresence equipment
Support wired and wireless networks
Create documentation for frequently asked questions
Asset management and procurement
Escalate to L2/L3 appropriately
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problems to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
Troubleshoot client software and basic network connectivity problemsIdentify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Create all required documentation including standards, configurations, and diagrams.
About You:
1-2 Years Experience
Familiar with Active Directory
Flexible with working hours
Basic networking knowledge (OSI network layers, TCP/IP) required.
Preference for those who have worked for regulated companies
Fluent in English (Orally & Written)
Familiar with Help Desk ticketing systems
Preference for those who have worked with overseas IT offices in the past
Experience with Saas management
Bonus Points for:
Understanding of working in a cross-platform (Windows and macOS) environment.
Office 365 experience is a plus.
Okta / Jumpcloud / Kandji / Intune experience a plus.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
