The work of the Senior IT Asset Manager is directed by the Software Asset Manager of the IT organization. This role is responsible for operational software tasks, maintaining effective license positions and working with software vendors, internal stakeholders and IT partners.
Essential Responsibilities:
- Create and maintain the Effective License Position (ELP) for Tier-1 Publishers like SAP, Microsoft, Broadcom, Adobe, IBM, Oracle etc.
- Lead and Manage software license reconciliation efforts, optimizing alignment with business needs, reducing costs, and maximizing budget utilization.
- Streamline the New Software Request (NSR) and Existing Software Review (ESR) processes, ensuring swift approvals, compliance, and minimal downtime.
- Understand software license agreements, advantageous terms and conditions to benefit organizational goals that we stay compliance and configuration in SAM tools
- Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards.
- Work on Remediation ensuring compliance and optimizing software usage across landscape. Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis.
- Managed software license procurement, allocation, and removal to ensure accurate asset tracking and efficient use of resources.
- Manage ServiceNow software requests, consistently meeting Service Level Agreements (SLAs) and delivering responsive support to internal teams.
- Manage publisher portals and create dashboards to monitor software usage, asset status, and performance metrics. Provide and improve data, reports, and dashboards on software lifecycle management and software ROI.
- Address and resolved license-related inquiries from stakeholders, providing timely solutions and ensuring high levels of user satisfaction.
- Apply ITIL best practices to drive continuous improvement in software asset management processes, ensuring alignment with organizational IT service management (ITSM) standards.
- Manage procurement operations through efficient processing of ARIBA purchases and overseeing software renewals, ensuring timely and cost-effective acquisitions.
- Cultivate strong relationships with software stake holders/vendors, driving effective communication and negotiations that resulted in favorable contract terms and improved vendor support.
Other Responsibilities:
- Participate in cross-functional meetings, bringing in required data and responding to questions and action items.
- Develop presentations to drive awareness on changing volumes, possible opportunities for efficiencies, or risk mitigation.
- Support User Acceptance Tests and implement code into Production.
- Build stable working relationships within the department. Coordinate efforts with others, seek assistance and feedback as appropriate. Exchanges detailed information with internal colleagues
- Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Required Qualifications:
- Bachelors degree in business, Information Technology, or a similar field of study, or at least 3 years in a similar role, with the same or greater level of responsibilities.
- Understand software license agreements, advantageous terms and conditions to benefit organizational goals that we stay compliance and configuration in SAM tools
- Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards.
- Experience in CMDB, Flexera Discovery, and Asset management
- Excellent written and verbal communication skills
- Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures.
- Must have experience with Flexera One platform support, on installation/upgrades/fix packs and should have led/executed system upgrades on Flexera One
- Experience of implementing data loads, inbound and outbound API integrations, catalog items and workflows within Flexera
- Experience in agent deployment, device inventory, discovery, and Scripting skills
- Hands on experience in scripting languages (Linux, Java, Angular etc.)
- Unit and regression test implemented solutions as required.
Preferred Qualifications:
- Good understanding of Service Now and Software Contracts
- Hands-on implementation experience
- Great analytical, critical thinking and problem-solving abilities
- Ability to deal with ambiguity and develop solutions to an organization s challenges in a holistic and future-thinking manner; must be able to design for tomorrow
- Applies company policies and procedures to resolve a variety of issues.
- Local/geographical needs
