IT service owner

To be successful in this role, you should meet the following requirements:

• Experience of delivering solutions for complex on-premises IT systems

• Experience of leading a virtual/offline team made up of stakeholders and IT colleagues from multiple disciplines, geographies and time zones

• Working technical knowledge of common infrastructure patterns and products, including:

• RedHat LINUX operating systems

• IBM Websphere & MQ messaging middleware

• Oracle, Mongo databases

• z/OS Mainframe operating system

• OpenAM, Transmit authentication

• Good to have Agile / Scrum certification

• Sound in IT Risk Management Skill, Proven track record in application management and governance.

• Exposure to software lifecycle (build, testing, transition, maintenance).

• Infrastructure maintenance and management exposure. Proven track record in IT as well business stakeholder management.

• Experience on Incident Management, Problem Management, Event Management and Change Management and Capacity Management, Exposure to service transition to move newly build services to live smoothly.

• Exposure Cert maintenance and renewals, Infrastructure Patching, Evergreening, Vulnerabilities.

• Lead the production issues to identify RCA and get it fixed by applications team to avoid recurrence.

• Proven exposure to smoothly running DR/Roleswap activities for owned services.

• Exposure to Agile methodology, DevOps.

• Exposure to HSBC Service Management and Governance processes and tools i.e EIM, PLADA, UCMDB, SCOTT, ODS, HELIOS, ICE, SNOW , BRETT ETC.