IT Service Manager File Share & Storage Services

As a member of the File Share Service team at Siemens, your role involves overseeing and provisioning the File Share Service globally. This includes collaborating with internal and external operational teams to ensure that the Service is fit for purpose, complies with security guidelines, and continuously enhanced to meet customer satisfaction. Your responsibilities will include: - Orchestrating providers for File Share Services based on on-premises and Cloud technology - Contributing to major technological changes and supporting project-based work - Delivering detailed knowledge of File Share Services and creating Knowledge Articles - Contributing to solution design activities and supporting build & test processes - Providing user support at L2 level and ensuring service acceptance - Monitoring and managing the quality of Service regarding stability, performance, security, and usability - Partnering with internal or external Service providers and Cyber-Security teams for continuous service improvements - Orchestrating and managing the regular planning cycle to safeguard Service availability and capacity - Maintaining regular contact with users and customers for day-to-day operations To excel in this role, Siemens requires Service Managers with the following qualifications and experience: - Higher technical education (university level) in the technology industry - ITIL Foundations Certification - Proficient knowledge in IT infrastructure backend architecture - Experience with IT outsourcing contracts, SLA/KPIs, licensing policies, and charging models - Advanced knowledge of Microsoft Office Suite products - Experience in working in an international, remote, and cross-functional environment - Microsoft MCSE or MCSA Certified - Business-fluent in English language - Passion for business processes and innovative IT technologies As a Service Manager at Siemens, you should possess effective communication and presentation skills, both written and verbal. You will be required to work collaboratively with technical teams and business users, bridging the gap between them effectively.,