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IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

operational support service management enterprise network operations incident management itil switching it services production networking javascript sql sdwan routing production support technical support java application support linux html

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Project Role :IT Service Management Representative
Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Enterprise Network Operations
Good to have skills :NA
Minimum 2 year of experience is required
Educational Qualification :15 years full time education
Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of service management processes to enhance operational efficiency.- Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical
Skills:

Proficiency in Enterprise Network Operations.- Strong understanding of IT service management frameworks such as ITIL.- Experience with incident management and problem resolution processes.- Familiarity with network monitoring tools and techniques.- Ability to analyze and interpret data to inform decision-making.
Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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IT Service Management Representative