It Service Desk Executive

2 - 7 years

5 - 7 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Providing Level 1 & 2 technical support to global clients via calls, chat, and ServiceNow ticketing system. Managed and resolved issues related to Windows desktops/laptops, Office 365, Outlook, Teams, and VPN connectivity. Administered Active Directory user creation, password resets, group policy management, and access permissions. Supported Office 365 & Azure environments including mailbox setup, license management, Intune configurations, and MFA troubleshooting. Handled server-related operations such as DNS/DHCP management, performance monitoring, and access control. Ensured SLA compliance for incident, service request, and change management processes under ITIL framework. Provided remote and onsite IT support for hardware, printers, IP phones, and network devices. Assisted in onboarding/offboarding by configuring user accounts, devices, and secure access permissions. Coordinated with cross-functional and vendor teams for system updates and issue resolution. Maintained accurate documentation and generated weekly performance and asset reports. Highlights include maintaining 95% SLA adherence and 90% first-call resolution rate consistently, awarded Best Performer – Service Desk” for exceptional customer satisfaction and ticket management, and designed an internal incident-handling template, reducing resolution time by 15%.

Preferred candidate profile

Excellent Communication Skills

Graduation is mandatory

Call/Whatsapp Mariyam

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