IT Project Coordinator (Female Candidates Only)

Job Description

Qualifications Excellent communication, interpersonal, and relationship-building skills Experience in customer service or relationship management Ability to effectively navigate and mediate conflicts Strong problem-solving and critical-thinking skills Proficiency in project management and coordination Bachelor's degree in business, communications, or related field Experience with CRM software and processes is a plus Develop & execute customer relationship management campaigns to increase customer loyalty Analyze customer behavior and measure their impact on business outcomes to update strategies Maintain smooth communication with customers and promptly reply to their queries Respond and resolve customer complaints quickly and efficiently Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively Run effective promotional activities to optimize sales growth and customer retention Use existing customer data to gain new leads and potential customer Understand previous customer attitudes to better engage current customers Identify new and more cost-efficient communication channels with customers Adopt new trends & strategies to expand the customer base such as upselling and cross-selling Notify admins and upper management about all the execution plans & required changes The role of a CRM Manager is highly collaborative. S/he is the main string to keep the customers’ demands and business activities aligned. Industry Information Technology & Services Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Quarterly bonus Yearly bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 3 years (Preferred) Customer service: 3 years (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 15/07/2025