IT Ops Specialist

As an IT Operations Specialist, you will play a crucial role in overseeing and managing the IT operations of the company. Your responsibilities will include handling permissions, account management, password recovery, and supporting the maintenance of existing dashboards and IT infrastructure. Your expertise in onboarding and offboarding processes, along with a strong technical background, will be essential for this role. - **IT Operations Management:** - Take charge of day-to-day IT operations, including permissioning, account management, and password recovery tasks. - Ensure the smooth functioning of IT systems and promptly address any operational issues. - **Onboarding and Offboarding:** - Execute effective onboarding processes for new employees to ensure seamless integration into the IT environment. - Conduct offboarding procedures for departing employees with a focus on data security and compliance. - **Technical Support:** - Provide timely technical support to end-users, assisting with IT-related issues such as password resets. - Collaborate with the IT team to enhance and maintain the overall IT infrastructure. - **Inventory/Tool Management:** - Assist in managing company inventory and optimize tool usage to contribute to the efficiency of IT operations. - **Documentation:** - Maintain accurate and up-to-date documentation for IT processes and procedures. - Create user guides and documentation for onboarding, offboarding, and common IT tasks. **Qualifications:** - Proven experience in IT operations, particularly in permissions, account management, and password recovery. - Hands-on experience with onboarding and offboarding processes. - Technical proficiency in IT systems and support, including IT infrastructure. - Strong problem-solving and troubleshooting skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. - Familiarity with tools like Jumpcloud, Openvpn, Snowflake, Retool, 1Password, Zoom, and Superset. This full-time position offers the benefits of food provided and Provident Fund. The work location is in person.,