IT Operations - Systems Administrator

Job Description

About the Role: We are looking for a proactive and detail-oriented Systems Administrator IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT environment. Key Responsibilities: Work Mode: Hybrid (Minimum 3 days/week from office) Were looking for a skilled IT System Admin with a strong hands-on approach to: Laptop/Desktop Support Troubleshooting on Mac & Windows systems Expertise with macOS, device setup, and system-level support Support for Microsoft Office and general application issues Basic Network Support Diagnosing connectivity and system access issues Handling basic networking tasks Bonus: Basic understanding of DevOps concepts is a plus! Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks. Manage laptop provisioning, software installation, upgrades, and maintenance. Handle user access management onboarding, offboarding, and role-based access control across systems and tools. Provide support for both Mumbai and Bangalore offices (~1000 users across locations). Support remote teams as well.. Review IT infrastructure and provide improvement recommendations following best practices. Administer both Mac & Windows systems. Perform network administration and troubleshooting. Manage basic email and endpoint security administration. Handle laptop/ desktop/printer setup and maintenance. Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes. Support end-user requests for application installation and issue resolution. Maintain and update service desk tickets and incident logs. Conduct quarterly checkpoint reviews to assess work and adjust scope of work as needed. Maintain accurate IT asset inventory including hardware and software licenses. Work with vendors for hardware procurement, licensing, and support. Ensure compliance with IT policies, audits, and data security protocols. Requirements: Bachelors degree in Computer Science, IT, or related field. Minimum 2 years of experience in IT operations or system administration. Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security. Experience with network configuration, firewalls, VPNs, and IT security. Familiarity with IT ticketing and asset management platforms. Excellent communication and multitasking abilities. Devops is Plus Good to Have: Experience with identity and access management tools (e.g., Okta, Azure AD, Google Workspace Admin). Familiarity with scripting (e.g., PowerShell, Bash) for automation and system management. Exposure to cloud environments such as AWS, GCP, or Azure.