IT Operations Support (Internal Systems)- group.one

Job summary:

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Key Responsibilities:

• Provide high-quality IT support to group.one India employees via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions.
• Document solutions, workarounds, and technical procedures.
• Support and lead IT-related projects, ensuring successful delivery.
• Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool.

Key Requirements:

• Proven experience in IT support or a similar technical role.
• Strong experience of network technologies, Linux Servers, Windows Servers, macOS, and Microsoft 365.
• Good understanding of hardware, especially laptops, printers, routers, firewalls, etc.
• Experience with device rollout, setup, and inventory management.
• Excellent troubleshooting and problem-solving skills with the ability to prioritize effectively.
• Strong communication skills and the ability to provide user-friendly guidance to non-technical colleagues.

Skills requirements:

• Essential skills:

  Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi), hardware knowledge (laptops, desktops, peripherals)

• Optional skills:

  Experience in Zendesk, Understanding of cybersecurity best practices, Jira, Confluence

• Certifications:

  Azure Administrator Associate, CCNA, RHCSA

Education and experience requirements:

• Bachelors degree (B.Tech. or B.E.) in Computer Science or Information Technology
• 4–6 years of relevant experience in IT support or similar role. 

Keywords

• Windows Server administration, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi), Linux OS troubleshooting, macOS troubleshooting and Windows OS troubleshooting, hardware knowledge (laptops, desktops, peripherals), Zendesk, CCNA, RHCSA.