IT Operations Specialist

As an IT Operations Specialist at Instabase, you play a key role in helping onboard and support the growing international teams and systems. You work closely with various teams like HR, Engineering, and Sales to build new processes and continuously improve infrastructure, security, and systems. **Key Responsibilities:** - Resolve tickets for all internal requests related to software, hardware, networking, and equipment issues - Troubleshoot various tools such as Google Workspace, Slack, Zoom, Okta, Atlassian, Kandji, Intune, and others - Lead lifecycle onboarding and offboarding for employees, including accounts, hardware logistics, and training - Plan, maintain, and manage inventory logistics for all equipment, including shipping to local and international employees within the APAC region - Define and automate company processes to proactively scale the company **Qualifications Required:** - Proven experience managing IT infrastructure and services for a growing organization - Strong experience with Mac OS and Windows - Proficient with modern cloud applications and interfaces - Ability to operate with a security-first mindset - Experience working with a modern ticketing system - Multi-tasking and time-management skills with the ability to prioritize tasks - Natural problem solver who enjoys working in a fast-paced environment Instabase is a global company with offices in San Francisco, New York, London, and Bengaluru. The company is people-first and fosters a fearlessly experimental, endlessly curious, customer-obsessed team. Join Instabase to be a part of a team that turns unstructured data into insights instantly.,