Instabase

At Instabase, were passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and weve built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Job Overview: Please note, this isnt a software engineering role. As a Solution Engineer, youll dive deep into our customers needs, crafting innovative, end-to-end solutions using the Instabase platform. If youre passionate about blending tech with customer success, this is the role for you! Our Solution Engineering Team is the foundation of our customer s experience and success with Instabase. This founding team will develop custom end-to-end solutions to the most critical and strategic NP-hard problems for our customer s operations and build apps on the Instabase AiHub platform. As a Solution Engineer , reporting into Instabase Professional Service Organization, You ll play a massive role in supporting the largest global enterprise as we expand into new sectors/industries. You ll grow alongside and architect new solutions. You ll use Instabase AIHub platform to solve AI use cases that are fundamental to extend our library of apps, incorporating custom requests/input from our customers. What youll do: Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions Deliver an exceptional post-sales customer experience Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting Work with APIs and databases to integrate with other systems and technologies Develop and implement production-grade solution within the customer s environment Assist in troubleshooting and resolving technical issues that may arise during the implementation process Provide technical training and support to customers and team members Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience About you: Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts. Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers Experience in Python scripting Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB Experience in working on the Instabase platform or similar automation platforms Excellent problem-solving skills and ability to troubleshoot technical issues Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders Ability to work in a fast-paced environment and manage multiple projects simultaneously Strong attention to detail and ability to deliver high-quality work #LI-Hybrid

At Instabase, were passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and weve built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. As a Customer Engineer you ll be part of a small, passionate, and growing team devoted to solving challenging product issues and queries from Instabase customers. We respond to customer escalations as if they were our own, and help to resolve them in a timely manner. We also focus on proactively identifying and solving issues that could impact our customers and work tightly integrated with our core engineering teams, creating a supportable, scalable platform running in private clouds, on-premise, or SaaS. Being part of the overall Customer Success Team, we are obsessed with being customer-focused. You don t just focus on doing the right thing for one customer, you have and/or build the ability to extract what is important to all Instabase customers as their advocates. What You ll Do: Be the product expert - excel in understanding and demonstrating the platform features and advocate for them to help improve our customers experience building apps Build complex integrations between Instabase and our customers infrastructure (using Kubernetes, databases, file systems, etc). Work through infrastructure components in-depth with customers. Work with customers to build tooling and automation to aid in supporting our customers on-premise, private, and public cloud deployments. Being an escalation point for customers and debugging complex infrastructure issues. Build out process and tooling from the ground up (for example, getting logs out of customer issues in air-gapped environments). Support novel infrastructure setups like high availability or active-active. Experience with authentication systems such as SSO and LDAP is a plus. Work closely integrated with our core engineering groups to avoid issues before they impact our customers. About You: Excel in understanding the Platform/Product features - existing and new, learn the most effective ways to use those features. Strong desire and ability to work with customers. Be the first point of contact for our customers, respond to their escalations/queries about the product, and help them resolve it in a timely manner. Simulate product/application issues to debug/narrow down the escalations, help product/engineering teams with necessary information. Create/improve internal systems/processes to aid customer s product queries/issues. Reading and writing Python or other scripting languages. Experience in working with enterprise platforms/tools in the capacity of product support. Troubleshooting distributed components/services and log analysis. Good grasp of enterprise user management and access control policies. Prior experience with support processes and escalation management are a big plus. Need to constantly learn & improve.

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Our Engineering Team architects the underlying platform, core services, infrastructure, dev toolkits, core algorithms, machine learning models, packaged end-user apps, and an AI marketplace. Instabase engineers are excited to solve hard problems for complex organizations and are self-starters from day one. As a Senior Software Engineer you will lead initiatives that improve the development experience across our engineering organization. In this role, you will design and build scalable internal tools, optimize developer workflows, and drive strategic improvements in CI/CD, test infrastructure, and build systems. In this role, you will design and build reliable, scalable, repeatable systems that allow engineers to iterate quickly, and ship high quality code reliably. You will collaborate closely with infrastructure, SRE, and product engineering teams to identify bottlenecks and eliminate friction throughout the software development lifecycle. As a senior engineer, you’ll set technical direction, mentor others, and take ownership of high-impact, cross-cutting productivity initiatives. This is a high-leverage role ideal for someone passionate about developer enablement, infrastructure, and creating fast, reliable, and joyful engineering workflows. What You’ll Do Drive the design and implementation of internal tools and services to improve developer efficiency, reliability, and satisfaction. Own the evolution of our CI/CD pipelines, build/test systems, and development environments. Identify friction in developer workflows and lead data-driven improvements across teams. Build platforms that enable safe, self-service deployment, testing, and observability. Establish best practices for test stability, build speed, code quality, and incident recovery. Lead cross-functional efforts with infra, security, and product engineering teams to scale engineering practices. Mentor engineers and influence engineering culture through tooling, process, and automation. About You BS, MS, or PhD in Computer Science, or equivalent experience in a technical field such as Physics or Mathematics. 5+ years of professional experience in software engineering, including 2+ years focused on internal tooling, infrastructure, or developer experience. Strong proficiency in one or more programming/scripting languages (e.g., Python, Go, TypeScript, Bash). Deep experience with build systems (e.g., Bazel, Pants, Gradle) and monorepo strategies. Proven track record building and maintaining CI/CD systems (e.g., GitHub Actions, Buildkit, Jenkins, etc.) Experience with Docker and container-based dev environments. Experience designing developer-facing tools (CLIs, dashboards, bots, APIs) used by multiple teams. Strong problem-solving, debugging, and systems-thinking skills. Excellent written and verbal communication; comfortable driving collaboration across teams. Ability to lead projects independently and mentor other engineers. Familiarity with cloud infrastructure and IaC tools (e.g., Terraform, Pulumi). India Benefits Flexible PTO: Because life is better when you actually live it! Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge! Comprehensive Coverage: Top-notch medical, dental, and vision insurance. Parental Leave & Fertility Benefits: Supporting you in growing your family, your way. Therapy Sessions Covered: Mental health matters— 10 free sessions through Samata Health. Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving. Lunch on Us: Enjoy a lunch credit when you're in the office. < Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

At Instabase, we&aposre passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and we&aposve built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Our Engineering Team architects the underlying platform, core services, infrastructure, dev toolkits, core algorithms, machine learning models, packaged end-user apps, and an AI marketplace. Instabase engineers are excited to solve hard problems for complex organizations and are self-starters from day one. As a Senior Software Engineer you will lead initiatives that improve the development experience across our engineering organization. In this role, you will design and build scalable internal tools, optimize developer workflows, and drive strategic improvements in CI/CD, test infrastructure, and build systems. In this role, you will design and build reliable, scalable, repeatable systems that allow engineers to iterate quickly, and ship high quality code reliably. You will collaborate closely with infrastructure, SRE, and product engineering teams to identify bottlenecks and eliminate friction throughout the software development lifecycle. As a senior engineer, youll set technical direction, mentor others, and take ownership of high-impact, cross-cutting productivity initiatives. This is a high-leverage role ideal for someone passionate about developer enablement, infrastructure, and creating fast, reliable, and joyful engineering workflows. What Youll Do Drive the design and implementation of internal tools and services to improve developer efficiency, reliability, and satisfaction. Own the evolution of our CI/CD pipelines, build/test systems, and development environments. Identify friction in developer workflows and lead data-driven improvements across teams. Build platforms that enable safe, self-service deployment, testing, and observability. Establish best practices for test stability, build speed, code quality, and incident recovery. Lead cross-functional efforts with infra, security, and product engineering teams to scale engineering practices. Mentor engineers and influence engineering culture through tooling, process, and automation. About You BS, MS, or PhD in Computer Science, or equivalent experience in a technical field such as Physics or Mathematics. 5+ years of professional experience in software engineering, including 2+ years focused on internal tooling, infrastructure, or developer experience. Strong proficiency in one or more programming/scripting languages (e.g., Python, Go, TypeScript, Bash). Deep experience with build systems (e.g., Bazel, Pants, Gradle) and monorepo strategies. Proven track record building and maintaining CI/CD systems (e.g., GitHub Actions, Buildkit, Jenkins, etc.) Experience with Docker and container-based dev environments. Experience designing developer-facing tools (CLIs, dashboards, bots, APIs) used by multiple teams. Strong problem-solving, debugging, and systems-thinking skills. Excellent written and verbal communication; comfortable driving collaboration across teams. Ability to lead projects independently and mentor other engineers. Familiarity with cloud infrastructure and IaC tools (e.g., Terraform, Pulumi). India Benefits Flexible PTO: Because life is better when you actually live it! Instabreak Fridays: Enjoy 6 company-wide Friday breaks scheduled throughout the year, giving you long weekends to relax and recharge! Comprehensive Coverage: Top-notch medical, dental, and vision insurance. Parental Leave & Fertility Benefits: Supporting you in growing your family, your way. Therapy Sessions Covered: Mental health matters 10 free sessions through Samata Health. Wellness Stipend: For gym memberships, fitness tech, or whatever keeps you thriving. Lunch on Us: Enjoy a lunch credit when you&aposre in the office. < Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. Show more Show less

At Instabase, we&aposre passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and we&aposve built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Job Overview Please note, this isn&apost a software engineering role. As a Solution Engineer, you&aposll dive deep into our customers' needs, crafting innovative, end-to-end solutions using the Instabase platform. If you&aposre passionate about blending tech with customer success, this is the role for you! Our Solution Engineering Team is the foundation of our customers experience and success with Instabase. This founding team will develop custom end-to-end solutions to the most critical and strategic NP-hard problems for our customers operations and build apps on the Instabase AiHub platform. As a Solution Engineer , reporting into Instabase Professional Service Organization, Youll play a massive role in supporting the largest global enterprise as we expand into new sectors/industries. Youll grow alongside and architect new solutions. Youll use Instabase AIHub platform to solve AI use cases that are fundamental to extend our library of apps, incorporating custom requests/input from our customers. What You&aposll Do Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions Deliver an exceptional post-sales customer experience Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting Work with APIs and databases to integrate with other systems and technologies Develop and implement production-grade solution within the customers environment Assist in troubleshooting and resolving technical issues that may arise during the implementation process Provide technical training and support to customers and team members Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience About You Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts. Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers Experience in Python scripting Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB Experience in working on the Instabase platform or similar automation platforms Excellent problem-solving skills and ability to troubleshoot technical issues Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders Ability to work in a fast-paced environment and manage multiple projects simultaneously Strong attention to detail and ability to deliver high-quality work Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. Show more Show less

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite. Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations. With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first , and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly. Job Overview “Please note, this isn't a software engineering role. As a Solution Engineer, you'll dive deep into our customers' needs, crafting innovative, end-to-end solutions using the Instabase platform. If you're passionate about blending tech with customer success, this is the role for you!” Our Solution Engineering Team is the foundation of our customer’s experience and success with Instabase. This team will develop custom end-to-end solutions to the most critical and strategic, hard problems for our customer’s operations and build apps on the Instabase AiHub platform. As a Solution Engineer , reporting into Instabase Professional Service Organization, You’ll play a massive role in supporting the largest global enterprise as we expand into new sectors/industries. You’ll grow alongside and architect new solutions. You’ll use Instabase AIHub platform to solve AI use cases that are fundamental to extend our library of apps, incorporating custom requests/input from our customers. What You'll Do Provide technical expertise in the post-sales process, outlining the value proposition, clarifying technical requirements, and answering Instabase related questions Deliver an exceptional post-sales customer experience Collaborate with customers to understand their business requirements, design and build customized solutions on the Instabase platform using Prompt Engineering and python scripting Work with APIs and databases to integrate with other systems and technologies Develop and implement production-grade solution within the customer’s environment Assist in troubleshooting and resolving technical issues that may arise during the implementation process Provide technical training and support to customers and team members Stay up-to-date on Instabase features, Machine Learning, LLMs, Python, APIs, and databases Solicit constant feedback on their work from both customers and colleagues, improving our products over time with rapid iteration cycles Collaborate closely with the Product, Engineering, Sales, Solutions Architecture and Customer Success teams to ensure a seamless customer experience About You Proficiency in prompt engineering, demonstrating accountability to build, improve, and optimize prompts. Experience in requirements gathering, scoping, technical documentation and developing technical solutions by collaborating with customers Experience in Python scripting Experience with APIs and databases, such as RESTful APIs, SQL, NoSQL, and MongoDB Experience in working on the Instabase platform or similar automation platforms Excellent problem-solving skills and ability to troubleshoot technical issues Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders Ability to work in a fast-paced environment and manage multiple projects simultaneously Strong attention to detail and ability to deliver high-quality work Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.