IT Operations Specialist

As an IT Operations Specialist at Instabase, you will play a key role in helping onboard and support the growing international teams and systems. You will work closely with various teams such as HR, Engineering, and Sales to build new processes and continuously improve infrastructure, security, and systems. **Key Responsibilities:** - Resolve tickets for all internal requests related to software, hardware, networking, and equipment issues - Troubleshoot various tools including Google Workspace, Slack, Zoom, Okta, Atlassian, Kandji, Intune, and others - Lead lifecycle onboarding and offboarding for employees, including accounts, hardware logistics, and training - Plan, maintain, and manage inventory logistics for all equipment, including shipping to local and international employees within the APAC region - Define and automate company processes to help scale the company proactively **Qualifications Required:** - Proven experience managing IT infrastructure and services for a growing organization - Strong experience with Mac OS and Windows - Proficiency with modern cloud applications and interfaces - Ability to operate with a security-first mindset - Experience working with a modern ticketing system - Multi-tasking and time-management skills, with the ability to prioritize tasks - Natural problem solver who enjoys working in a fast-paced environment Instabase is a people-first global company that is passionate about democratizing access to cutting-edge AI innovation. With a customer base representing some of the largest organizations worldwide and notable investors like Greylock, Andreessen Horowitz, and Index Ventures, the market opportunity is vast. The company's fearlessly experimental, endlessly curious, customer-obsessed team is dedicated to helping organizations worldwide turn unstructured data into insights instantly.,