IT Operations Manager- Band 1

P&G was founded over 180 years ago as a simple soap and candle company. Today, we're the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but significant ways. We've spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams have helped us grow into a global company that is governed responsibly and ethically, that is open and clear, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.

Dedication from Us:

You will be at core of Ground- breaking innovations, be given exciting opportunities, lead initiatives, and take charge and responsibility, in creative workspaces where new insights thrive. All the while, you'll receive outstanding training to help you become a leader in your field. What we Offer: Continuous mentorship – work with peers and receive both formal training as well as day-to-day mentoring from your manager multifaceted and encouraging work environment– employees are at the centre, we value every individual and support initiative, promoting agility and work/life balance.

Job Description:

Operations Manager - IT

This role belongs to the 'IT Infrastructure Operations' job family. This family encompasses roles that manage, monitor, support, run, and upgrade processes and systems for one or multiple Digital Products with Quality and within Time.

As an Operations Manager in IT, you will utilize your deep understanding of Infrastructure-as-a-Service, Platform-as-a-Service, Linux, Windows server administration, networking, and databases to manage key applications and services running on virtualized and non-virtualized platforms. Your role will be crucial in resolving complex problems, building and improving procedures, and facilitating communication.

Key Responsibilities:

• Resolve complex problems related to IT infrastructure and improve procedures for efficient operations.
• Leverage software development and open-source solutions to automate provisioning of services, monitoring, and corrections.
• Embrace agile methodologies to ensure quick resolution of IT issues.
• Craft and document procedures for Level 1 Incident Resolutions and provide self-service capabilities to Application Teams and customers.
• Collaborate with other teams such as Application and Infrastructure and Platform Service Providers during the triage and resolution of incidents.