IT Operations - Analyst

Job Description

Keep track of all user access request, and ensure timely tickets are worked upon and closed Maintain health check of all the application, including discussing with POC, on preparing documentation Communicate with internal/external client users regarding the issue which they may face while accessing the Platform Manage existing Technology SharePoint site, including identifying areas for improvement, and making sure all documentation is classified, centralized and up to date Act as a first POC for global users for access management, New Application/project creation, New client On-boarding within Tool Manage CRM (Hubspot) tool for communicating important updates on technology wide initiatives Constantly discuss and improve our internal processes and tools Collaborate with Product to create and deliver information on new product/feature, to include FAQs, deep dive sessions, product demos