Job
Description
Role & responsibilities & Preferred candidate profile TERMS OF REFERENCE IT MANAGER 1. INTRODUCTION Post: IT Manager Post Type: Permanent, full-time (with 3-month probation period) Department: IT Department 2. REPORTING RELATIONSHIPS The IT Manager will report to the Director, Corporate Affairs and will work closely with the Management Team of EyeCare to ensure seamless IT operations and strategic alignment with organizational goals. 3. OVERALL RESPONSIBILITIES The IT Manager will be responsible for leading the IT department, ensuring the maintenance, security, and optimization of computer systems, networks, and related technologies. The role involves strategic planning, technical oversight, and management of IT initiatives to support business operations effectively. 4. SCOPE OF WORK Oversee and manage the IT infrastructure, including networks, servers, and systems. Lead IT strategy development aligned with business objectives. Ensure data security, compliance, and cybersecurity measures are in place. Supervise IT support services, troubleshooting, and technical assistance. Monitor and optimize hardware and software performance across the organization. Manage the deployment and maintenance of IT systems and applications. Develop IT policies and procedures to enhance operational efficiency. Oversee procurement and budgeting for IT-related assets and services. Lead training and support initiatives to ensure staff proficiency with IT systems. Ensure compliance with privacy regulations and IT governance frameworks. Collaborate with other departments to identify and implement technology solutions. Coordinate disaster recovery and business continuity planning. Analyze IT trends and provide recommendations for technology improvements. Ensure the confidentiality and security of company data and IT resources. Manage vendor relationships and service agreements related to IT. Perform other duties as assigned within the work scope. Adopt and implement IT standards, including: ISO 27001 for Information Security Management ITIL framework for IT Service Management Best practices in cloud security and disaster recovery 5. QUALIFICATIONS AND EXPERIENCE Minimum Bachelors Degree in Information Technology, Computer Science, or a related field. Minimum 5 years of work experience in IT management, including leadership experience. 5 years work experience in healthcare or an eye hospital setting is preferred. 6. DESIRED SKILLS AND COMPETENCIES Strategic IT Leadership: Ability to develop and execute IT strategies. Cybersecurity & Data Protection: Strong understanding of IT security measures. Infrastructure Management: Expertise in managing networks, servers, and IT systems. Cloud Computing & Virtualization: Knowledge of AWS, Azure, or other cloud services. Project Management: Experience in implementing IT initiatives and improvements. Budget & Vendor Management: Ability to optimize costs while maintaining quality service. Troubleshooting & Technical Expertise: Ability to resolve complex IT issues efficiently. Communication & Collaboration: Strong interpersonal skills to engage with stakeholders. VoIP & System Configuration: Proficiency in managing telecommunication solutions. Business Continuity & Disaster Recovery: Ability to develop and oversee recovery plans. Active Directory Management: Configuration, maintenance, and security of Active Directory services to ensure seamless user authentication and access control. Microsoft 365 Setup & Administration: Proficiency in deploying, managing, and troubleshooting Microsoft 365 applications, including email, collaboration tools, and security protocols. Cloud Infrastructure: Hands-on experience with cloud-based solutions, migration strategies, and security best practices for efficient system performance. Domain Setup & Management: Strong knowledge in configuring domain controllers, ensuring network stability, and implementing security measures for domain-related tasks. ITIL Standard Knowledge: Familiarity with IT Service Management principles, incident management, and process optimization aligned with ITIL frameworks to enhance operational efficiency. 7. WE OFFER Competitive remuneration package. Comprehensive health insurance coverage. Professional development and growth opportunities. Access to online learning platforms for skill enhancement. Mandatory training and development programs.
