IT Manager Digital Transformation (ERP, CRM & AI Platforms)

As a candidate for the position at Damsun Group, you will be responsible for implementing enterprise-level CRM, ERP, and AI-driven platforms to enhance efficiency, transparency, and scalability across all business units. **Key Responsibilities:** - Lead the implementation and integration of CRM, ERP, and AI-based digital platforms across all companies under Damsun Group. - Manage technologies and provide administrative assistance for various systems (hardware, software, and cloud-based). - Provide end-to-end technical support and troubleshoot IT issues efficiently. - Control, monitor, and secure data, network access, and backup systems. - Coordinate with department heads to map and digitize business processes. - Work closely with third-party software vendors for customization, updates, and troubleshooting. - Ensure data security, system uptime, and compliance with IT standards. - Train and support employees for system adoption and digital literacy. - Stay updated on emerging technologies, particularly AI-driven tools, to propose relevant solutions for process improvement. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5+ years of experience in IT management, digital platform implementation, and system integration. - Proven experience implementing and managing CRM/ERP platforms such as Zoho, Microsoft Dynamics, or Salesforce. - Strong understanding of data automation, API integrations, and cloud platforms. - Experience solving various software and hardware challenges in an organizational setup. - Excellent problem-solving, project management, and communication skills. - Hands-on experience with AI tools, workflow automation, and analytics dashboards is preferred. Please note that there are no additional details about the company provided in the job description.,