IT Logistics Technician

Job Description

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going. New Hire equipment ticket management Imaging and deployment of laptops, peripherals, and equipment Manage and process delivery and deployment of logistics request tickets Process and record received deliveries of existing equipment Confirm and validate new asset receipts of hardware received Escalate, report, and manage discrepancies between hardware assets physically received Conduct weekly stockroom inventory asset audits Collect, process, and manage legal hold assets Monitor and report inventory stock levels in accordance with established thresholds Maintain and track hardware to and from the inventory store rooms Perform hardware recovery upon employee terminations and laptop replacements Identify disposition of returned assets Assist to arrange and manage e-waste services Skills Graduation, Diploma or equivalent Minimum 1 year of Inventory Management experience Ability to work in an onsite capacity following Milestone Technologies and Client safety guidelines Extensive understanding of IT equipment, models, and accessories including Windows, macOS, Android, and iOS devices Excellent ticket management hygiene Responsive and efficient communication via email, Slack, and Zoom; exhibiting a high level of professionalism Knowledge of storeroom safety and operations Ability to lift/move 25-50 pounds Strong verbal and written skills for customer interactions Minimum 2 years of imaging, and deployment experience Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management/service delivery software Ability to drive a truck and/or box truck is a plus