IT Infrastructure Engineer

IT Infrastructure Engineer/ IT Analyst Level 2

Location:

Job Type:

About the Role:

highly skilled and motivated IT Infrastructure Engineer (Level 2)

Key Responsibilities:

• Provide

  Level 2 support

  for IT Helpdesk, troubleshooting

  hardware, software, and network-related issues

  .
• Administer and maintain

  physical servers

  , ensuring high availability and performance.
• Manage and troubleshoot

  network devices

  , including

  firewalls, access points, and access control systems

  .
• Support

  Azure & Office 365 environments

  , handling user management, security policies, and cloud services.
• Monitor and manage the

  IT ticketing system

  , IT Asset tracking and management ensuring timely resolution of incidents and service requests.
• Assist in

  network security

  , ensuring compliance with company policies and best practices.
• Perform

  system updates, patching, and performance tuning

  for both on-premises and cloud infrastructure.
• Provide

  technical guidance

  to end-users and coordinate with external vendors when necessary.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills

  ability to explain technical issues to non-technical users.
• Hands-on experience with

  Helpdesk Level 2 support

  , troubleshooting

  hardware and networking issues

  with at least 3 years of experience.
• Strong knowledge of

  networking technologies

  (Access Points, Firewalls, VLANs, VPNs, Access Control Systems).

• Expertise in Physical Server Administration

  , including maintenance, upgrades, and troubleshooting.
• Good understanding of

  Azure & Office 365

  (user management, security, cloud policies, Device enrolment policy).
• Experience working with

  IT ticketing systems

  for incident and request management.
• Ability to work independently and handle

  multiple tasks efficiently

  in a fast-paced environment.
• Strong problem-solving and analytical skills.

Preferred Qualifications:

• B.Tech/ BSC- IT/CS or Equivalent PG Certificate.

• Certifications such as

  CCNA, MCSA, Azure Administrator, or ITIL

  will be a plus.
• Experience with

  Active Directory, Group Policy, and Windows Server Administration

  .
• Familiarity with

  backup & disaster recovery solutions

  .

Why Join Us?

• Work with a

  dynamic IT Infrastructure team

  in a fast-growing company.
• Exposure to

  cutting-edge technologies

  in networking, security, and cloud computing.
• Opportunity to

  grow your career

  and gain hands-on experience with enterprise IT solutions.

strong technical expertise and a passion for solving challenges