IT Infrastructure Analyst II

We are seeking a motivated and detail-oriented L1 Storage and Backup Administrator to join our dynamic IT infrastructure team. The ideal candidate will have 2-3 years of hands-on experience in managing and maintaining storage and backup environments. This role is responsible for the day-to-day operations of our media storage, backup equipment, Storage Area Network (SAN), and Network Attached Storage (NAS) services. The successful candidate will play a crucial role in ensuring the performance, availability, and security of our critical data.

Key Responsibilities:

• Infrastructure Management:

  • Manage and maintain media storage, backup equipment and services, Storage Area Network (SAN) Fabric, and NAS services and clients.

  • Perform installation, racking, stacking, SAS/FC cabling, cable management, and labeling of storage hardware.

  • Install, upgrade, and manage both storage and backup infrastructures to ensure optimal performance.

  • Administer and troubleshoot NetApp AFF Clustered Data ONTAP (cDOT), Pure Storage, and other storage arrays.

• Monitoring and Reporting:

  • Proactively monitor the health, performance, and availability of storage and backup systems.

  • Generate and analyze various backup and storage reports, identifying and addressing potential issues before they impact the business.

  • Document new storage installations, maintain and update existing storage configurations, and manage the asset management system.

• Backup and Recovery:

  • Monitor daily backup jobs, troubleshoot failed backups, and perform data recovery operations as required.

  • Manage offsite tape vaulting procedures to ensure disaster recovery readiness.

  • Configure and manage backups for diverse environments including Oracle, SQL, Exchange, and NAS filers using NDMP.

• Provisioning and Support:

  • Provision new storage, create FC LUNs, handle LUN mapping, and configure them on SAN clients.

  • Manage and troubleshoot NFS exports and CIFS shares.

  • Collaborate with internal application and service groups to understand their requirements and provide necessary storage and backup resources.

  • Provide effective first-level support for provisioning, installation, configuration, operation, and maintenance of systems hardware and software.

• Network and Fabric Management:

  • Manage and administer Brocade and Cisco fiber channel switches.

  • Handle Fibre Channel Fabric Management, including SAN zoning and the use of associated tools.Qualifications

• Education:

  • A Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience:

  • 2-3 years of proven experience in managing storage and backup infrastructure and operational resources in an enterprise environment.

  • Hands-on experience with Veritas NetBackup, including installation, configuration, and management of backup policies.

  • Demonstrable experience with NetApp storage systems is mandatory.

  • Experience in managing and monitoring NetBackup Appliances and Tape Libraries.

• Technical Skills:

  • Strong understanding of SAN/NAS administration and troubleshooting with experience in storage systems such as NetApp, Pure Storage, and EMC.

  • Proficiency in managing and troubleshooting NetApp AFF Clustered Data ONTAP (cDOT).

  • Solid knowledge of managing Brocade and Cisco fiber channel switches and SAN zoning.

  • Experience with managing and troubleshooting NFS exports and CIFS shares.

  • Familiarity with backup and recovery of Oracle, SQL, Exchange, and NAS filers (NDMP).

• Soft Skills:

  • Excellent problem-solving and analytical skills.

  • Strong communication and interpersonal skills, with the ability to work effectively with various teams.

  • A proactive and detail-oriented approach to tasks.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • A strong commitment to ensuring service performance meets and exceeds all system component SLAs through proactive monitoring and tuning.