IT Helpdesk Executive

Job Summary:

Key Responsibilities:

1. Install, configure, and troubleshoot

   Windows and Ubuntu operating systems

   on employee devices.
2. Maintain and update

   IT asset records

   , including laptops, desktops, networking equipment, and peripherals.
3. Manage and track

   IT inventory

   issue and return of hardware/software assets.
4. Provide first-level support for

   hardware and software issues

   faced by employees.
5. Administer and support

   HRMS portal access

   , configurations, and user issues related to IT.
6. Coordinate with external

   vendors

   for procurement, repair, and maintenance of IT equipment.
7. Ensure proper documentation of IT processes, asset movements, and support logs.
8. Implement and maintain basic

   IT security practices

   (antivirus, updates, backups, etc.).
9. Assist with onboarding/offboarding of employees from an IT standpoint (email setup, system provisioning, etc.).

Requirements:

1. Diploma or Bachelors degree in

   Computer Science

   ,

   IT

   , or a related field.

2. 1 3 years

   of hands-on experience in a similar IT support/helpdesk role.
3. Strong knowledge of

   Windows

   and

   Ubuntu

   operating systems.
4. Familiarity with

   IT asset and inventory management

   tools or spreadsheets.
5. Experience in handling

   HRMS portals

   from an IT support perspective.
6. Good understanding of basic

   networking concepts

   (LAN, Wi-Fi, IP configuration).
7. Excellent communication and problem-solving skills.
8. Ability to multitask, prioritize, and work independently.

Preferred Qualifications:

1. Experience working in fast-paced startups or mid-size organizations.
2. Exposure to

   ticketing systems

   or helpdesk tools is an advantage.
3. Familiarity with data protection, privacy, and IT compliance policies.