IT Helpdesk Executive

As a Technical Support Technician, you will be responsible for providing first-level technical support to end-users through phone, email, or in-person interactions. Your primary focus will be on diagnosing and resolving hardware, software, and network issues in a timely manner to ensure minimal disruption to operations. You will be required to track and manage support tickets using a ticketing system, ensuring that all reported issues are documented and resolved efficiently. Additionally, you will assist users with setting up and configuring IT equipment such as computers, printers, and mobile devices to facilitate seamless operations. Routine system maintenance tasks, including software updates, backups, and system monitoring, will also be part of your responsibilities to ensure the smooth functioning of the organization's IT infrastructure. To qualify for this role, you should possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field. Previous experience in a helpdesk or technical support role would be advantageous. Strong problem-solving skills, excellent communication and interpersonal abilities, the capacity to work under pressure, and proficiency with common operating systems and software applications are essential for success in this position. This is a full-time, permanent position with health insurance benefits included. The role requires day shift availability with weekend work days and in-person work location. If you are passionate about providing technical support, resolving issues promptly, and ensuring the efficient operation of IT systems, we encourage you to apply for this rewarding opportunity.,