2 - 5 years

1 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

  • Bachelors degree in Information Technology, Computer Science, or a related

discipline.

  • 2 - 5 years of hands-on experience in technical support, preferably involving

Government or web-based applications.

  • Well-versed in handling common user issues such as OTP delivery failures, browser

incompatibility, and online form submission errors.

  • Proficient in using remote desktop tools like Any Desk for efficient troubleshooting

and issue resolution.

  • Strong written communication skills with the ability to provide clear, concise,

and professional email support.

  • Organized and detail-oriented, with a systematic approach to troubleshooting and

thorough documentation of support interactions.

  • Foundational knowledge of networks, browsers, computer systems, and device-

related issues that can impact portal performance.

  • Experience working with ticketing systems and CRM platforms for managing and

tracking user support requests.

  • Proven background in IT support or helpdesk operations.

Job Type: Full-time

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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