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Primate Consulting Services Private Limited
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IT Helpdesk & Desktop Support Executive

IT Helpdesk & Desktop Support Executive

Primate Consulting Services Private Limited

2 - 4 years

1 Lacs

delhi delhi india

Posted:3 days ago| Platform: Foundit logo

Apply

Skills Required

install

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: IT Helpdesk & Desktop Support Executive

Location:

Experience:

Salary:

Job Type:

About the Role:

dedicated and skilled IT Helpdesk & Desktop Support Executive

Key Responsibilities:

Provide
Level 1 & Level 2 technical support
for desktop, laptop, printer, and peripheral issues.
Install, configure, and troubleshoot
Windows OS (10/11), MS Office, and basic software.
Set up and manage
Outlook/email accounts
, user profiles, and local/shared drives.
Manage routine
LAN/Wi-Fi connectivity
issues.
Monitor and respond to support tickets in a timely and professional manner.
Coordinate with vendors for hardware repairs and replacements.
Maintain IT asset inventory and documentation.
Provide
remote & on-site support
to internal users.

Requirements:

2 to 4 years of hands-on experience in
desktop support / IT helpdesk / user support
.
Good understanding of
Windows OS, MS Office Suite, and hardware troubleshooting
.
Basic knowledge of
networking (LAN, DHCP, IP, Wi-Fi)
.
Familiarity with
ticketing tools
and
remote support tools
.
Strong communication and customer service skills.
Ability to work independently and handle multiple support requests efficiently.

Preferred Qualifications:

Degree or Diploma in IT/Computer Science.
Certifications like
CompTIA A+ / MCSA / CCNA (optional but preferred).

Thanks

Mukesh

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